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Coronavirus COVID-19

  • Translated resources

    The Royal Children’s Hospital (RCH) knows it’s important to keep everyone in our diverse community informed about COVID-19, so we’ve made key information, including our COVID-19 videos, written resources and visitor guidelines available in a number of community languages.

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    As part of The Royal Children’s Hospital's (RCH) response to managing the COVID-19 outbreak, we have introduced additional visitor restrictions.

    Visitors are now restricted to parents or guardians only. No siblings or other children may attend. To protect our patients and staff and adhere to social distancing requirements, only one parent or guardian will be allowed in the patient’s room while hospital staff are present.

    Patients attending the Emergency Department will be able to have one parent or guardian attend.

    Patients attending an outpatient appointment will be able to have one parent or guardian attend.

    We know these restrictions can be challenging and we understand each family’s situation is different. For exceptional circumstances we encourage families to speak to their child’s treating team for further advice.

    If you are worried your child might have COVID-19 and are arriving to attend the Respiratory Infection Clinic please enter via the ED entrance. We remind the community to always attend their local ED for non COVID-19 related concerns.

    To keep up-to-date with the right information on COVID-19 please visit and if you are worried your child may have COVID-19 please call the hotline on 1800 675 398 for further advice.

    Visitor assessment checkpoint

    All visitors will be screened prior to entry at the RCH. Visitors will be asked a series of health questions, and receive a temperature check.

    Parents or guardians can enter through the Yellow Lifts or main entrance doors on Flemington Road to access the visitor assessment checkpoint.

    Telehealth Specialist Clinic appointments

    To help keep our patients and staff safe, and ultimately help reduce the spread of COVID-19 through social distancing, the RCH is currently limiting the number of people visiting the hospital each day.

    This includes providing the opportunity for patients and families to access Specialist Clinic appointments from their own home through telehealth, or video call. Telehealth is an important way we are providing continuity of care for our patients while significantly reducing the number of people attending the hospital each day.

    RCH clinicians are actively reviewing their upcoming clinic lists and assessing if their patients need to be seen face-to-face, or if they are suitable for a telehealth appointment or phone review.

    The Specialist Clinics team will contact patients and families before their next appointment to advise if it is being moved to telehealth or phone review.

    What is telehealth?

    Telehealth is a way for families to access their appointments without having to attend the RCH in person. Similar to videoconferencing, patients are able to interact with their healthcare provider in the safety of their homes, just by using their laptop, smartphone or tablet device.

    How to access telehealth at the RCH?

    You will need:

    • an internet connection
    • a device such as a desktop computer, laptop, tablet or smartphone
    • a private, well-lit area where you will not be disturbed during the video call
    • a web-browser such as Safari or Google Chrome
    • web-camera, speakers and microphone (may be built into laptops or mobile devices)

    How to access the telehealth platform for families and patients?

    Once you are ready to start your telehealth video call, follow these steps:

    1. Go to
    2. Click the Start Your Video Call button
    3. Follow the instructions on the screen to process to the Telehealth Waiting Area. Your clinician will appear on your screen when they answer your video call

    There is also a Test Video Call button on the RCH Telehealth website so families can check that their equipment is working.

    Who can I contact for telehealth support?

    For help accessing telehealth, please contact:
    Chin-Mae Raymundo
    Telehealth Coordinator
    Phone: 9345 4645
    Monday to Friday (business hours)

    Frequently asked questions

    What is the new coronavirus, COVID-19?

    Coronaviruses are a large family of viruses which may cause illness in animals or humans. COVID-19 is a new virus that can cause an infection in people, including a severe respiratory illness. The most recently discovered coronavirus causes coronavirus disease COVID-19.

    How is coronavirus spread?

    COVID-19 spreads through close contact with an infected person; mostly face-to-face or within a household. It cannot jump across a room or be carried for long distances in the air.

    What are the symptoms of coronavirus?

    Many people who contract COVID-19 will suffer only mild symptoms. However early indications are that the elderly and people with pre-existing medical conditions are more at risk of experiencing severe symptoms.

    The most common coronavirus symptoms reported include:

    • fever
    • breathing difficulties such as breathlessness
    • cough
    • sore throat
    • fatigue or tiredness

    I’m worried my child may have symptoms of COVID-19. What should I do?

    If you’re concerned your child might be experiencing symptoms of COVID-19, please visit or call the dedicated hotline on 1800 675 398 for advice.

    Children experiencing respiratory symptoms can visit their family doctor, or consider visiting their closest hospital Emergency Department for emergency care. If you require advice after hours, you can also contact the after hours GP helpline on 1800 022 222 or dial 000 in an emergency.

    Where should I go to get more information and advice?

    To keep up-to-date with the right information about COVID-19, we encourage the community to regularly visit the Victorian Department of Health and Human Services website.

    If you need an interpreter, please call TIS National on 131 450.

    Is there information about COVID-19 available in languages other than English?

    Yes, there are a range of translated fact sheets available for people from culturally and linguistically diverse backgrounds available on the Victorian Department of Health and Human Services website.



    Advice for Aboriginal and Torres Strait Islander families


    Healthcare for your child during COVID-19

    While we are all encouraged to stay at home throughout the COVID-19 pandemic, it’s important that families still continue to access health care, when it is needed.

    Parents and families should feel safe and comfortable accessing care at their local health provider, and should never delay visiting these services in times of concern.

    Watch our video above to hear Dr Sarah McNab talk about the signs and symptoms to look for in your child, and when to visit your GP or nearby Emergency Department.

    To check the status of the RCH Emergency Department, please visit our ED tracker here:

    Keeping healthy and staying safe

    There is a lot of information around at the moment about COVID-19 and you might be feeling overwhelmed and unsure about what you should do. One of the best things we can all do every day to stop the spread of viruses like COVID-19 is practice excellent hand hygiene, and cough and sneeze etiquette. Watch our video with RCH Infectious Diseases Physician Dr Andrew Daley for some more tips for keeping well.  

    Talking to your child about COVID-19

    Talking to your child about COVID-19 can be challenging, and we know some parents might be unsure about how to answer their questions.

    Dr Margie is back to provide you with some tools on how to have the conversation and how you can support your child through this pandemic.

    For more information please see:

    To keep up-to-date with the right information on COVID-19 please visit and if you are worried your child may have COVID-19 please call the hotline on 1800 675 398.

    Answering your child’s questions

    Are you unsure about how to explain COVID-19 to our child or answer questions about why they can't see their friends or grandparents?
    Jazz from RCH TV gave Dr Mike Starr, a paediatrician at the RCH, a call to find out some answers to questions your children might have.

    Jazz and Kareena talk about PPE

    Have you seen people in hospital and paramedics wearing Personal Protective Equipment (PPE)? It can look strange! Jazz tracks down Nurse Kareena to learn why it's important.