About Telehealth video-call

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    About the RCH Telehealth Program

    The Royal Children's Hospital appreciate the commitment families make to travel into the hospital to attend appointments. Long driving distances, waiting times and taking time off work may add to the stress levels your family experience when organising a trip into the RCH. 

    A telehealth video-call can help reduce this stress. Families who live regionally or interstate can avoid the long drive and have a video-call appointment with the RCH team (provided they are medically suitable). The appointment can be unassisted (with the child and family) or assisted (with the child's GP or paediatrician, or other local healthcare provider). Speak to your child's treating clinician to see if having a telehealth video-call appointment is an option for you.

    If eligible, consultations can be bulk-billed to Medicare. Check the Department of Health ASGC Remoteness Areas to check your eligibility. To be eligible, the consultation on the patient-end must occur in the RA2, RA3, RA4 or RA5 classification (RA = Remoteness Area).

    The RCH are proud members of the Telehealth Victoria Community of Practice. Our telehealth platform is provided by Healthdirect Australia.

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    What do I need?

    • Internet connection
    • A device such as a desktop computer, laptop, tablet or smartphone
    • A private, well-lit area where you will not be disturbed during the video call
    • A Google Chrome web-browser
    • Web-camera, speakers and microphone (may be built into laptops or mobile devices)

    If you are using an Apple device (such as an iPhone or iPad)

    How does it work?


    How can my child have a telehealth appointment?

    Speak to your treating doctor to see if a telehealth appointment is a suitable way to provide ongoing care for your child.