• Access to RCH telehealth for patients, families & outside callers

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    Access to RCH telehealth for RCH Staff

    RCH Staff Login  

    Test Call

    Test Video Call

    What to do if the RCH telehealth platform is offline

    In the event that the telehealth platform is unavailable, clinicians are encouraged to use other video call software such as Skype, Zoom, GoTo Meeting or FaceTime to perform the appointment. These alternatives will need to be discussed with the patient/family.

    About the RCH Telehealth Program

    The Royal Children's Hospital appreciate the commitment families make to travel into the hospital to attend appointments. Long driving distances, waiting times and taking time off work may add to the stress levels your family experience when organising a trip into the RCH. 

    A telehealth video-call can help reduce this stress. Families who live regionally or interstate can avoid the long drive and have a video-call appointment with the RCH team (provided they are medically suitable). The appointment can be unassisted (with the child and family) or assisted (with the child's GP or paediatrician, or other local healthcare provider). Speak to your child's treating clinician to see if having a telehealth video-call appointment is an option for you.

    If eligible, consultations can be bulk-billed to Medicare. Check the Department of Health ASGC Remoteness Areas to check your eligibility. To be eligible, the consultation on the patient-end must occur in the RA2, RA3, RA4 or RA5 classification (RA = Remoteness Area).

    The RCH are proud members of the Telehealth Victoria Community of Practice. Our telehealth platform is provided by Healthdirect Australia.

    OT hand therapy

    Equipment, software and browser information

    What you will need

    • Internet connection
    • A device such as a desktop computer, laptop, tablet or smartphone
    • A private, well-lit area where you will not be disturbed during the video call
    • A web-browser
    • Web-camera, speakers and microphone (may be built into laptops or mobile devices)

    iPad & iPhone Users (iOS 11.4 or later)

    • Use Safari to make Telehealth Video Calls
    • Delete video call app from your device

    Mac PC/MacBook Users (MacOS 10.12 Sierra or later, iOS 12 recommended)

    • Can use Safari OR Chrome (allows screen-sharing) to make Telehealth Video Calls
    • Delete video call app from your device

    Telehealth video call will no longer be able to be accessed from the following smartphone devices

    • Xiami Redmi Note 3
    • Oppo A73

    If you are unsure about your device, try the Test call button or contact the RCH Telehealth Coordinator on (03) 9345 4645 (Monday to Fridays, 08:00-16:30) 

    How can my child have a telehealth appointment?

    Speak to your treating doctor to see if a telehealth appointment is a suitable way to provide ongoing care for your child.