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  • Access to RCH telehealth for patients, families, interpreters and outside callers

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    Access to RCH telehealth for RCH staff

    RCH staff login  

    Test call

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    Internet Explorer is NOT supported for telehealth video call. Please use Chrome or Safari as outlined in the Device and Browser requirements below.

    In the event that the telehealth platform is unavailable, clinicians are encouraged to use other video call software such as Skype, Zoom, GoTo Meeting or FaceTime to perform the appointment. These alternatives will need to be discussed with the patient/family. For video consulting and conference recommendations from the Victorian Department of Health and Human Services, refer to the COVID-19 Telehealth consulting and conferencing: Privacey and security guideline.

    Your child must be present to attend their Specialist Clinics appointment. If your child is not available at this appointment, please call the Specialist Clinics Call Centre on (03) 9345 6180 (Monday to Friday, 08:30am to 5:00pm) or complete a Change of Appointment form.

    Important information

    COVID-19 has required a rapid transition to Telehealth to keep our patients and staff healthy.

    Your well-being, privacy and confidentiality remain our priority.

    If you do not have a safe place for this consultation or if you are worried about your safety online, please advise your clinician or contact RCH at any time.

    We will work with you to ensure great care is maintained. Telephone: 03 9345 6180.

    What you will need

    • Internet connection
    • A device such as a desktop computer, laptop, tablet or smartphone
    • A private, well-lit area where you will not be disturbed during the video call
    • A web-browser
    • Web-camera, speakers and microphone (may be built into laptops or mobile devices)

    Device and browser requirements

    iPad and iPhone Users (iOS 12 or later)
    iPhone 5S or later, iPad Air or later, iPad Mini 2 or later, iPad Pro

    • Use Safari (Version 12.0 or later)

    Mac PC/MacBook Users (MacOS 10.12 Sierra or later)
    iMac, Max Pro, Mac Mini, MacBook, MacBook Air or MacBook Pro

    • Use Safari (Version 12.0 or later) OR Chrome (Version 72 or later)

    Windows computer or laptop (Microsoft Windows 7 or later)

    • Use Google Chrome (Version 72 or later)

    Android tablet or smartphone users (Android 5.1 or later)
    Less than two years old with a front facing camera

    • Use Google Chrome (Version 72 or later)

    Telehealth video call will no longer be able to be accessed from the following smartphone devices

    • Xiami Redmi Note 3
    • Oppo A73 

    If you are unsure about your device, try the Test call button or contact the RCH Telehealth Coordinator on (03) 9345 4645 (Monday to Fridays, 08:00–16:30)

    About the RCH Telehealth Program

    The Royal Children's Hospital appreciate the commitment families make to travel into the hospital to attend appointments. Long driving distances, waiting times and taking time off work may add to the stress levels your family experience when organising a trip into the RCH. 

    A telehealth video-call can help reduce this stress. Families who live regionally or interstate can avoid the long drive and have a video-call appointment with the RCH team (provided they are medically suitable). The appointment can be unassisted (with the child and family) or assisted (with the child's GP or paediatrician, or other local healthcare provider). Speak to your child's treating clinician to see if having a telehealth video-call appointment is an option for you.

    If eligible, consultations can be bulk-billed to Medicare. Check the Department of Health ASGC Remoteness Areas to check your eligibility. To be eligible, the consultation on the patient-end must occur in the RA2, RA3, RA4 or RA5 classification (RA = Remoteness Area).

    The RCH are proud members of the Telehealth Victoria Community of Practice. Our telehealth platform is provided by Healthdirect Australia.

    OT hand therapy 

    How can my child have a telehealth appointment?

    Speak to your treating doctor to see if a telehealth appointment is a suitable way to provide ongoing care for your child.