In this section
Start Your Video Call
Your child must be present to attend their Specialist Clinics appointment. If your child is not available at this appointment, please call the Specialist Clinics Call Centre on (03) 9345 6180 (Monday to Friday, 08:30am to 5:00pm) or complete a
Change of Appointment form.
COVID-19 has required a rapid transition to Telehealth to keep our patients and staff healthy.
Your well-being, privacy and confidentiality remain our priority.
If you do not have a safe place for this consultation or if you are worried about your safety online, please advise your clinician or contact The Royal Children's Hospital (RCH) at any time.
We will work with you to ensure great care is maintained. Telephone: 03 9345 6180.
For more information what equipment and operating systems, go to the Troubleshooting and resources page.
About the RCH Telehealth Program
The RCH appreciate the commitment families make to travel into the hospital to attend appointments. Long driving distances, waiting times and taking time off work may add to the stress levels your family experience when organising a trip into the RCH.
A telehealth video-call can help reduce this stress. Families who live regionally or interstate can avoid the long drive and have a video-call appointment with the RCH team (provided they are medically suitable). The appointment can be unassisted (with the child and family) or assisted (with the child's GP or paediatrician, or other local healthcare provider). Speak to your child's treating clinician to see if having a telehealth video-call appointment is an option for you.
The RCH are proud members of the
Telehealth Victoria Community of Practice. Our telehealth platform is provided by
Speak to your treating doctor to see if a telehealth appointment is a suitable way to provide ongoing care for your child.