About Telehealth video-call

  • Access to the RCH Telehealth platform

    Start Video Call

    RCH Staff Login  

    About the RCH Telehealth Program

    The Royal Children's Hospital appreciate the commitment families make to travel into the hospital to attend appointments. Long driving distances, waiting times and taking time off work may add to the stress levels your family experience when organising a trip into the RCH. 

    A telehealth video-call can help reduce this stress. Families who live regionally or interstate can avoid the long drive and have a video-call appointment with the RCH team (provided they are medically suitable). The appointment can be unassisted (with the child and family) or assisted (with the child's GP or paediatrician, or other local healthcare provider). Speak to your child's treating clinician to see if having a telehealth video-call appointment is an option for you.

    If eligible, consultations can be bulk-billed to Medicare. Check the Department of Health ASGC Remoteness Areas to check your eligibility.

    The RCH are proud members of the Telehealth Victoria Community of Practice. Our telehealth platform is provided by Healthdirect Australia.

    OT hand therapy

    What do I need?

    • Google Chrome web-browser OR the Healthdirect App (for Apple users)
    • A device (such as a PC, laptop, iPad or tablet) with camera, microphone and speakers
    • Reliable internet connection

    Need more information? Download the attending your appointment via a video call information sheet.

    How does it work?


    Our teams that currently offer telehealth video-call appointments

    • Allergy and Immunology
    • Cardiology
    • Centre for Community Child Health
    • Developmental Medicine
    • Gastroenterology
    • General Medicine
    • Gynaecology
    • Haematology
    • Hospital in the Home (Wallaby Ward)
    • Immunisation
    • Infectious Diseases
    • Nephrology
    • Neurology
    • Neurosurgery
    • Occupational Therapy
    • Oncology (PICS and Long Term Follow-up)
    • Orthopaedics
    • Plastic Surgery
    • Respiratory Medicine
    • Urology