In this section
healthdirect Video Call and All Graduates Interpreting and Translating services have provided translated healthdirect Video Call patient information flyers in the following languages:
Your well-being, privacy and confidentiality remain your priority.
If you do not have a safe place for this consultation or if you are worried about your safety online, please advice your clinician or contact RCH (03 9345 5522) at any time.
We will work with you to ensure great care is maintained.
Our telehealth platform is provided by healthdirect Video Call.
healthdirect Video Call is a comprehensive, secure and reliable video consulting service for healthcare in Australia. It is managed by Healthdirect Australia on behalf of the Australian Department of Health, WA Health, ACT Health and the Victorian Department of Health and Human Services.
For more information around privacy, security and data governance, go to
healthdirect Video Call.
Unless previously discussed with your clinician, your telehealth appointment is not recorded.
The RCH is committed to the provision of a safe and healthy work environment for all employees.
We have a zero tolerance policy towards aggression and violence.
If we experience any form of verbal or psychological abuse, intimidating or threatening behaviour or threats during the video call, we will immediately stop the video call.
If you would like to change or cancel the appointment you can:
Yes. Your child does need to be present at the appointment with you. If your child is old enough and can attend the telehealth appointment from a different location to you (such as from school), that is also appropriate.
Yes. Both of you will access the telehealth waiting area using the Start video call on the RCH Telehealth website. When we answer your video call, inform them that the other attendee is also in the Waiting Area and we will add them to the call.
If your browser cannot access your camera or microphone you will get stuck when trying to start a video call. Here are the different ways you can resolve this issue.
If you are using the Google Chrome browser on a desktop or laptop computer:
If you are using Google Chrome browser on an Android mobile device (smartphone, tablet):
If you are using Safari on an iOS mobile device (iPad or iPhone):
If you are using Firefox
We apologise for any delay in answering your video call, our clinics can get busy. If you are cannot wait any longer for your video call, please call the Specialist Clinics Call Centre (03) 9345 6180 to reschedule your appointment.
Specialist Clinics Call Centre (03) 9345 6180 – Monday to Friday, 8am – 5:30pm
Health Information Services (03) 9345 6108
RCH Interpreter NESB Services (03) 9345 5998 – Monday to Friday, 8:30am – 5pm
RCH Telehealth Coordinator (03) 9345 4645 – Monday to Friday, 8am – 4:30pm