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Kids Health Info app

Kids Health Info App – Privacy Policy

  • The RCH Kids Health Info App is provided by The Royal Children’s Hospital (RCH) (ABN 35 655 720 546). This Privacy Policy explains how we handle your information when you use the app.

    Information we collect

    The app does not collect or access any patient records, personal identifiers, or sensitive health data.

    Technical and usage information:

    • Device type and operating system
    • App usage data (e.g., pages viewed, time spent)
    • Error logs or crash reports

    This information is collected in a de-identified and aggregated form to help us monitor performance and improve app usability.

    How we use this information

    We use collected technical information only to:

    • Maintain and improve the app
    • Fix bugs and improve stability
    • Understand how features are used
    • Meet security, reporting, or legal obligations

    We do not use your data for advertising, marketing, profiling, or data mining.

    Sharing your information

    We may share limited technical information with trusted service providers who help us operate the app (such as analytics or crash reporting services).

    We do not sell, rent, or disclose your information for marketing purposes.

    Location & Permissions

    • The app does not access your location.
    • The app does not require special permissions beyond standard device access needed for basic functionality.

    How we protect your data

    We take reasonable steps to protect information from loss, misuse, or unauthorised access.

    Any technical data collected is stored in secure cloud environments, which may be located in Australia.

    Links to other sites

    If the app contains links to external websites, these sites are not operated by RCH. We recommend reviewing their privacy policies.

    Your rights

    You may contact us at any time with questions about privacy or to request information about how data is handled.

    Contact us

    For questions or privacy concerns, contact:
    Privacy Officer – The Royal Children’s Hospital
    Phone: 03 9345 6106
    Email: privacy.officer@rch.org.au

    Updates to this policy

    We may update this Privacy Policy as needed. Continued use of the app means you accept the latest version.
    Effective date: 08-12-2025