The Royal Children’s Hospital (RCH) is committed to respecting and protecting everyone’s privacy.
Privacy policies and procedures
The RCH and CareSync Exchange
The Royal Children’s Hospital (RCH) and the Department of Health (DoH) collect and disclose information via a secure electronic health information sharing system, CareSync Exchange.
CareSync allows RCH clinicians and other Victorian Public Health Services to access and share your information to support treatment and care decisions. Access to your personal information such as your name, date of birth and address, and relevant health
information including information about any previous treatment you received will enable us to provide you with safe and effective care.
The RCH and the DoH handle your health information in accordance with the Health Services Act 1988 (Vic), Privacy and Data Protection Act 2014 (Vic) and Health Records Act 2001 (Vic).
For more information, please see the CareSync Exchange Privacy Management Framework or email the RCH Privacy Officer privacy.officer@rch.org.au.
Privacy officer
The RCH Privacy Officer is a resource for the organisation regarding issues relating to privacy.
If you have any questions or concerns relating to privacy, confidentiality or security of information please contact the RCH Privacy Officer during business hours via the hospital switchboard on 03 9345 5522 or email privacy.officer@rch.org.au.
My Health Record Notice to Patients
The Royal Children’s Hospital has been granted an extension of time to upload diagnostic imaging reports and pathology reports to My Health Record.
During this extension period until July 2027, some diagnostic imaging reports and pathology reports provided by the Children’s will be uploaded to My Health Record. However, due to certain
limitations, we are not able to upload all reports at this time. Your results will continue to be sent to your requesting healthcare provider.
My Health Record
The RCH is connected to the government's and where possible uploads inpatient discharge summaries, pathology and radiology results for RCH patients.
This does not replace our correspondence to GPs. Letters and discharge summaries are still sent to GPs using and fax.
Updated October 2025