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Clinical Practice Guidelines app

Clinical Practice Guidelines (CPG) App – Privacy Policy

  • The RCH Clinical Guidelines App is provided by The Royal Children’s Hospital (RCH) (ABN 35 655 720 546). This Privacy Policy explains how we handle your personal information when you use the app.

    Information we collect

    The app does not collect or access any patient records or sensitive health data.
    We may collect the following information:
    Registration information (for internal use only):

    • First name
    • Last name
    • Email address
    • State
    • Country
    • Occupation

    Technical and usage information:

    • Device details
    • App usage data (e.g., pages viewed, time spent)
    • Error logs or crash reports

    This information helps us manage access to the app and improve performance and user experience.

    How we use this information

    We use collected information only to:

    • Manage user access and registrations
    • Maintain and improve the app
    • Fix issues and improve stability
    • Respond to support requests
    • Meet security, reporting, or legal obligations

    We do not use your data for advertising, marketing, or data mining.

    Sharing your information

    We may share limited technical information with trusted service providers who help us operate the app (e.g., analytics or crash reporting tools).
    We do not sell or disclose your personal information for marketing purposes.

    Location and Permissions

    • The app does not access your location.
    • The app does not require special permissions beyond standard device access needed for functionality.

    How we protect your data

    We take reasonable steps to protect your information from loss, misuse, or unauthorised access.
    Some data may be stored in secure cloud environments located in Australia.

    Links to other sites

    If the app contains links to external websites, please note these sites are not operated by RCH. We recommend reviewing their privacy policies.

    Your rights

    You may contact us at any time to request access to or correction of personal information we hold about you.

    Contact us

    For questions or privacy concerns, contact:
    Privacy Officer – The Royal Children’s Hospital
    Phone: 03 9345 6106
    Email: privacy.officer@rch.org.au

    Updates to this policy

    We may update this Privacy Policy as needed. Continued use of the app means you accept the latest version.
    Effective date: 08-12-2025