The Royal Children’s Hospital (RCH) is committed to respecting and protecting everyone’s privacy.

• Read The Privacy of your Personal Information brochure.

Privacy policies

• Privacy
• Personal information – privacy
• Personal information – confidentiality
• Personal information – security
• Personal information – access
• Personal information – use and disclosure

The RCH and CareSync Exchange

The Royal Children’s Hospital (RCH) and the Department of Health (DoH) collect and disclose information via a secure electronic health information sharing system, CareSync Exchange.

CareSync allows RCH clinicians and other Victorian Public Health Services to access and share your information to support treatment and care decisions. Access to your personal information such as your name, date of birth and address, and relevant health information including information about any previous treatment you received will enable us to provide you with safe and effective care.

The RCH and the DoH handle your health information in accordance with the Health Services Act 1988 (Vic), Privacy and Data Protection Act 2014 (Vic) and Health Records Act 2001 (Vic).

For more information, please see the CareSync Exchange Privacy Management Framework or email the RCH Privacy Officer privacy.officer@rch.org.au.

Privacy officer

The RCH Privacy Officer is a resource for the organisation regarding issues relating to privacy.

If you have any questions or concerns relating to privacy, confidentiality or security of information please contact the RCH Privacy Officer during business hours via the hospital switchboard on 03 9345 5522 or email privacy.officer@rch.org.au.

Updated October 2025