Background

Immigration medical examination

All permanent entrants to Australia (including skilled, family and humanitarian stream migrants) have an immigration medical exam (IME) prior to travel. The IME is managed by the Department of Home Affairs (DHA) and is used to assess whether an individual meets the health requirement of the Migration Act (1958). The purpose of the health requirement is to:

• Protect the Australian community from public health and safety risks, particularly active tuberculosis (TB)
• Contain public expenditure on health and community services, including social security benefits, allowances and pensions
• Safeguard the access of Australian citizens and permanent residents to health care and community services in short supply.

In order to meet the health requirement, individuals must be free of health conditions that are:

• Considered to be a threat to public health or a danger to the Australian community
• Likely to result in significant health care and community service costs to the Australian community
• Likely to require health care and community services that would limit the access of Australian citizens and permanent residents to services that are in short supply. 
  

Individuals who are found to have active TB have their visa application deferred ('Deferral' - see below) - they must complete treatment prior to visa allocation and travel, and sign a health undertaking (to ensure follow up in Australia - see below). Certain visas have provisions for health waivers - including all humanitarian visas; the health waiver for humanitarian entrants has been in place since 2012.

The IME is completed by panel physicians for the main applicant, their spouse and any members of the family unit. In certain circumstances, non-migrating family members are also assessed against the health requirement. Health assessments were previously completed by International Organization for Migration (IOM) - contracted by DHA. The Toll Group is now responsible for assisted passage and medical services for Australian humanitarian entrants, although some health assessments are still completed by IOM.  See details of the health assessment, Panel Member Instructions (Aug 2025) (technical instructions) and initial assessment guideline. Onshore applicants for permanent visas also undergo an IME (through BUPA Medical Visa Services).

Departure health checks

Departure health checks (DHC) for humanitarian entrants were introduced in 2005, in response to increased numbers of people from African source countries presenting with malaria soon after arrival. The DHC is an additional (offshore) voluntary health assessment for humanitarian entrants occurring in the week before travel, to assess and treat acute health issues and confirm fitness to fly - see fact sheet and DHC supporting material (Aug 2024). The DHC includes:

• Clinical consultation and physical examination, including mental health screening.
• Review of IME TB screening results; CXR if: history of treated/inactive TB, clinical suspicion of active TB disease, immune compromise, household contact since IME.
• Pregnancy testing - offered to women of child bearing age.
• Review of immunisation records and vaccinations:
  • Measles, mumps and rubella (MMR) vaccine age >9m (unless pregnant/medical contraindication/born before 1966).
  • Yellow fever (YF) vaccine (or review of YF certificates) in age >12m (based on location).
  • Polio vaccination - usually with hexa- or penta-valent vaccines in children.
• Malaria RDT and treatment if positive, generally with 3 days of oral artemether/lumefantrine (based on location: sub-Saharan Africa, India, Bangladesh, Pakistan, Afghanistan, Burma, Thailand, Indonesia, Cambodia, Venezuela, PNG, Solomon Islands).
• Parasites - empiric treatment for:
  • Soil transmitted nematodes with albendazole age 6m and older (not pregnant, age <6m, unexplained seizures or signs neurocysticercosis)
  • Strongyloides infection with ivermectin where prevalence is presumed to be high (10%+): East Asia, Pacific, sub-Saharan Africa, Latin America (not pregnant, early breastfeeding, weight <15kg, Loa loa areas)
  • Schistosoma infection with praziquantel in endemic areas: Venezuela, sub-Saharan Africa, including Democratic Republic of Congo, Central African Republic, Eritrea, South Sudan and Ethiopia (not pregnant, breastfeeding, age <12m, unexplained seizures or signs neurocysticercosis). 

The DHC is also used to assess whether 'potential medical issue' (PMI) alerts are classified as 'critical medical issue' (CMI) alerts and if there is a need for medical escort (see below). 

Health undertakings

The IME (or the DHC) may generate a health undertaking (HU) - which is an agreement between an individual who has been granted a visa and the Australian government for the person to follow-up with a health authority after arrival in Australia. The majority of HU are for follow-up of TB, and are referred to State/Territory TB services. BUPA manage HU and also deferrals (see below). In Victoria, TB HU are referred to the Migrant Health Service in Footscray, who then refer HU for children to the RCH TB service or Monash Children's Hospital. Other reasons for HU include hepatitis B, hepatitis C, HIV and leprosy. People with active TB disease cannot be granted a HU, their visa application is deferred until they have completed treatment. 

Deferrals

Deferrals are used for visa applicants where concerns have been raised about a medical condition (usually active TB). They apply to individuals who are still in the visa process (i.e. who have not yet had a visa granted). Deferrals for active TB are legislated under the Migration Regulations 1994 (active TB precludes the grant of a visa). This process applies to both offshore and onshore visa applicants. 

Follow-up of health undertakings and deferrals

BUPA manage HU and also deferrals; information on completed HU can be returned to BUPA on fax 03 9642 5379 or email CentralOperations@bpmvs.com.au. Phone contact for clinicians (Mon-Fri - 0800 -1700) is 03 9937 3995. 

Health alerts

Offshore IME and DHC may generate health alerts for humanitarian entrants - also see Critical health alert guideline. The purpose of health alerts is to ensure individuals with serious medical conditions are linked with appropriate medical services on arrival in Australia. Health alerts are generated in the DHA HAP system, and then managed by the Humanitarian Settlement Program (HSP). There are two types of health alerts in the HSP system:

• Potential medical issue (PMI) - generated if the IME identifies a serious medical condition that may require immediate medical follow-up after arrival in Australia. This alert is generated at the time of the IME (which is prior to visa allocation).
• Critical medical issue (CMI) - triggered at the DHC if the visa holder requires a medical escort for travel and/or medical follow-up within 24-72 hours after arrival in Australia. This can either be confirmation of the 'potential medical issues' as a critical issue, or related to a new issue. By this stage, individuals have been allocated a visa, location of settlement, and an HSP provider in Australia. People with CMI alerts may be accompanied by a medical escort (either nursing or medical) - CMI red alert cases, and HSP providers are required to ensure medical follow-up within 24-72 hrs of arrival for all CMI.

In clinical practice we have seen gaps in the health alert process, although there is often information indicating serious medical issues in the HAPlite system. Possible reasons for this situation include:

• Gaps between the DHA HAP and HSP systems.
• Deterioration between the IME and travel. 
• Health conditions that have not been identified/flagged in the offshore IME or DHC.
  
• Individuals not having a DHC (meaning PMI alerts are not categorised as CMI alerts) noting that DHC are voluntary.
• DHA provide medical escorts if needed for refugee visas (200, 201, 203, 204), but not for (sponsored) Special Humanitarian Program visas (202), where the onus is on the sponsor to support travel costs for the humanitarian entrant. 

Feedback can be provided to the DHA on health@homeaffairs.gov.au (including feedback on health conditions not identified on the IME) or through the audit function on the HAPlite system. Also see (2018) fact sheet on HSP process (which still provides a useful overview).           

HAPlite

The DHA uses a system called the Health Assessment Portal (HAP) to record IME and manage health undertakings (see fact sheet). The HAP is an electronic health record that can include images, radiology, and background documents, as well as the IME and DHC. HAPlite is a subset of the HAP system, that can be accessed by registered health providers to get health records for humanitarian entrants (not other permanent migrants). HAPlite has been available to State/Territory TB services since 2015, and for refugee health services since 2017. See HAPlite online registration request (also older access request form and tip sheets below) our understanding is that system administrators cannot access clinical information).

Providers need to know an individual's HAP identification number to look up their HAPlite health information - HAP numbers can be obtained from HSP providers, and for arivals on a 449 visa, they are on the visa grant letter. HSP providers use a separate HSP number to look up the HAP number. HSP providers do not have access to the HAPlite system, they are directed to pass on the HAP identification number to health providers. Contact details for HSP providers are listed below. 

Prior to 2018, humanitarian entrants had a (paper) copy of their offshore health assessment. From mid-2018, only critical alerts have had paper-based information. From 2023, paper-based information is also provided to 202 visa holders arriving under the Community Support Program (see DHC information). Otherwise all health information is in the HAPlite system.

Tip sheets for HAPlite

• Frequently asked questions - HAP for refugee clinics and general practitioners
• Clinic administration for HAPlite
• Creating an account to access HAPlite
• Log in to HAPlite
• Search and view health case in HAPlite (Note: additional suggestion added - how to print the full report in one step).
• NWMPHN guide 'Make your general practice refugee health ready' includes tips on HAPlite access.
  

Contacts for HSP providers (to obtain HAP numbers)

• See service providers and previous DSS fact sheet with contact details
• Victorian contacts (AMES) - ask for the intake case coordinator, who will be able to look up the individual in the HSP system:
  • Dallas
  • Footscray
  • Noble Park
  • Other (not all of these sites handle settlement services).
    

In practice, there have been challenges accessing the HAP identification numbers - If there are issues accessing health information, feedback can be provided to the DHA on health@homeaffairs.gov.au.  

Complex medical issues - specialised and intensive services (SIS) program

Humanitarian arrivals (offshore), and people with complex health issues on permanent or temporary protection visas, various partner visas, orphan relative visas, or Resolution of Status visas can be referred for specialised and intensive case support through the HSP program within 5 years of arrival or initial visa grant - see information and referral form.

_{Immigrant health clinic resources. Author: Georgie Paxton, August 2018, last updated Oct 2025. Contact: georgia.paxton@rch.org.au}