In this section
Patients, families, and members of the community play an
important role in improving the quality of care provided by The Royal Children’s
Hospital (RCH). Feedback and involvement from our consumers and the community is of great value. There are many different
ways you can contribute to high-quality health care at the RCH.
All of us are
consumers of the Victorian healthcare system at some point in our lives, either
directly or indirectly.
The term ‘consumer’ is defined in the National Safety and Quality
Health Service Standards as 'Patients and potential patients, carers, and organisations
representing consumers' interests'.
By involving consumers
You can become
involved at any time by:
You may be
a current inpatient, outpatient or parent, carer or family member of
a patient. Even if you've never been a patient, parent or carer of a
patient, your input, ideas, and feedback
are valuable to us.
Complete an Online feedback form
Complete a Get involved form
Established in 2000, the RCH Community Advisory Committee is a sub-Board committee.
The Committee advises the RCH Board in relation to two critical areas:
Representing the consumer, carer and community voice and advising on key areas of improvement and growth is at the core of being an RCH Community Advisory Committee member. Members are a voice that represent the diverse community we serve – a voice for patients, families, guardians and carers.
Community Advisory Committee members are appointed in an advisory capacity to the RCH Board, as a legislated advisory committee (although with no executive authority).
Established in 2008, the Family Advisory Council is a mixed membership group comprised of consumer representatives and RCH staff.
The group is passionate about ensuring children, young people and families and carers have a voice in hospital operations and the decision making process. The group seeks to embed family-centred care at the heart of all that the hospital does.
Members do this by:
“As Family Advisory Council members, through our lived experience, we can represent those that can’t represent themselves. We can be their advocates and ensure it is better next time.” – Family Advisory Council consumer representative member
The RCH Children's Cancer Centre Carers Network brings the parents, families, carers, cancer and haematological disease survivors and RCH staff together to work on the shared goal of achieving the best outcomes and experiences for children and young people receiving care.
Children and young people receiving care face many challenges in having their voice heard during their care experience. The network of parents, families and carers who surround them are uniquely placed to support, articulate and amplify children and young people’s needs whilst they receive expert care from the RCH’s world leading paediatric team.
The RCH Children's Cancer Centre Carers Network is led by a diverse representation of parents, families, carers and cancer and haematological disease survivors. The group also includes RCH staff representatives who provide information, support and momentum for the group’s goals.
The RCH Virtual Consumer Panel has been established as a way for patients, families, carers and the broader community to have a say and provide ideas that will improve the way we do things. Panel members can choose what they want to get involved in, without needing to commit to regular meetings or participate in in-person consultations. As a panel member you may be asked to complete a survey, support the development of strategies or contribute ideas to new or existing projects and improvement initiatives.
If you are interested in becoming a member of the RCH Virtual Consumer Panel please complete our Get involved form