In this section
Patients, families, and members of the community play an
important role in improving the quality of care provided by The Royal Children’s
Hospital (RCH). Feedback and involvement from our consumers and the community are of great value. There are many different
ways you can contribute to high-quality health care at the RCH.
Register your interest
in becoming involved at the RCH by filling out this online
All of us are
consumers of the Victorian healthcare system at some point in our lives, either
directly or indirectly.
The term ‘consumer’ is defined in the National Safety and Quality
Health Service Standards as 'Patients and potential patients, carers, and organisations
representing consumers' interests'.
By involving consumers
You can become
involved at any time by:
You may be
a current inpatient, outpatient or parent, carer or family member of
a patient. Even if you've never been a patient, parent or carer of a
patient, your input, ideas, and feedback
are valuable to us.
The Family Advisory
Council (FAC) is a group of parents, carers and hospital staff that works in
partnership with the RCH to promote, support and improve patient and family-centred care. The FAC is a busy and
enthusiastic team that works in partnership with the hospital and aims to turn patient and family-centred care principles into practice.
The FAC has some
useful tips for parents, carers, and
families, as members have all been through the hospital experience
To find out more, visit rch.org.au/fac/
or contact us on firstname.lastname@example.org.
The Children’s Cancer Centre Carers Network is made up of parents or carers of babies, children or
adolescents who are or have been, treated
for cancer or a haematological
The Carers Network team also includes Children’s Cancer
Centre staff members who, together with parents and caregivers, work to continually improve the care provided to our
To find out more, visit rch.org.au/ccc/contact_us/.