Parents and legal guardians
My RCH Portal connects you directly with
information in your child’s RCH medical record, when you need it, from your
computer or mobile device.
Access to My RCH Portal (called proxy access) is for parents and people with parental responsibility as per a court order.*
In most cases, your level of access to your child’s medical information will be determined by your child’s age, as described below. If your situation is different, discuss any special circumstances with your child’s treating doctor.
Your child’s medical information will be accessed through your own My RCH Portal account. Sharing accounts with the other parent or legal guardian is not permitted. Each parent or legal guardian must apply for access to My RCH Portal. A My RCH Portal account will be created for each parent or
legal guardian and access to their child’s information approved. Read below to find out how to request access to My RCH Portal.
If you have more than one child at the RCH, you can request access to each child’s information. A My RCH Portal account will be created for you, and you will be able to access each child’s medical information from your own My RCH Portal account.
*If you are a person with court-ordered parental responsibility,
you must provide a copy of any relevant Court orders to
Health Information Services showing your legal guardianship status, before applying for a My RCH Portal account to access your child’s medical information.
Important information about My RCH Portal proxy access
Granting ‘proxy’ access to My RCH Portal is at the discretion of the RCH. Proxy access can only be granted to parents, or people with court-ordered parental responsibility, if it is deemed to be in the child's best interests. In circumstances where there is information to indicate
that accessing a My RCH Portal proxy account might pose a risk to the child or any other person, or is not otherwise appropriate in all the circumstances, the RCH will not grant ‘proxy’ access or will revoke existing ‘proxy’ access held by the parents or legal guardians. The names of people applying for proxy
access may be disclosed to other people who holds parental responsibility for the child.
By accepting these Terms at sign up, you consent to this disclosure.
Protecting your privacy
Visit the
Privacy page to find out more about why we collect your information, how it is used, as well as steps we take to protect your privacy.
You can also read our Privacy Policy for the My RCH Portal mobile app for further information on how we collect, use, disclose, secure and store your personal information when you use or access the My RCH Portal mobile app.
If you’re the parent or legal guardian of a patient 0–15 years
Request an account online:
New Account | Parent/Legal Guardian for Patients 0-15 years.
If you’re using a mobile device, scroll down to the bottom of the screen to view the green button "Request an account online".
You will need to provide the following information to request an account online:
Step 1 – Patient details
- Health Service: select The Royal Children’s Hospital
- Enter your child’s details (first name, last name, date of birth, address, phone number)
Step 2 – Proxy details
- Enter your details (first name, last name, date of birth, relationship to patient, address, phone number and email)
Step 3 – Identity verification
- Select The Royal Children’s Hospital (top of list) to send a copy of your photo ID.
- This step helps you send an email to
MyRCHPortal.Enquiries@rch.org.au
- You need to attach a copy of your photo ID to the email. This could be a copy of your driver’s licence, passport, proof of age card or another type of photo identification.
- Please include your child’s name in the subject line of this email.
- Once you have sent the email, tick ‘yes’.
- Enter your photo ID reference number you have emailed (e.g., driver’s licence, passport or another type of photo identification).
Step 4 – Please read and sign this form
- Click the statement to sign the form electronically, it will turn blue when clicked.
- Tick the box ‘I’m not a robot’.
- Click ‘Submit Request’.
Please allow seven business days for your request to be processed.
Go to the Activation page for instructions on how to activate your account once your request has been approved.
You can also sign up at your next hospital visit.
Visit one of the Specialist Clinic desks or speak to your ward clerk. You will be asked to complete a printed copy of the
My RCH Portal Parent/Legal Guardian Sign-up Form. Your photo identification will be checked to complete the sign up process.
If you’re the parent or legal guardian of a patient 16 years and older
If you have current proxy access to your child’s My RCH Portal, you will receive notification via My RCH Portal at three months, and again at two weeks prior to your child’s 16th birthday, that your access to your child’s My RCH Portal will expire on their 16th birthday.
To request access or continue to have access to your child’s My RCH Portal at 16 years of age and older:
Sign up at your next hospital visit
- Speak to Specialist Clinics desk staff or your ward clerk.
- You will be asked to complete a printed copy of the
My RCH Portal Parent/Legal Guardian Sign-up Form.
- You and your child will need to complete the section of the form “If the patient is 16 years and older”.
- Your photo identification will be checked to complete the sign up process.
Sign up from home
- Print a form at home and make sure you and your child complete the section of the form “If the patient is 16 years and older”.
- Return your completed form with a copy of your photo identification via post or email:
Health Information Services
The Royal Children's Hospital
Lower Ground, East Building
50 Flemington Road, Parkville Vic 3052
Email:
MyRCHPortal.Enquiries@rch.org.au
Valid photo identification
If you’re the parent or legal guardian of a patient 16 years and older with diminished capacity
If you have current proxy access to your child’s My RCH Portal, you will receive notification via My RCH Portal at three months, and again at two weeks prior to your child’s 16th birthday, that your access to your child’s My RCH Portal will expire on their 16th birthday.
If your child cannot consent to your request for access or to continue to have access to their My RCH Portal at 16 years of age and older:
Sign up at your next hospital visit
- Speak to Specialist Clinics desk staff or your ward clerk.
- You will be asked to complete a printed copy of the
My RCH Portal Parent/Legal Guardian Sign-up Form.
- Your child’s treating RCH clinician will need to sign the section of the form “Patient’s treating RCH clinician”.
- Your photo identification will be checked to complete the sign up process.
Sign up from home
- Print a form at home and leave the sections of the form “If the patient is 16 years and older” and “Patient’s treating RCH clinician” blank.
- Return your completed form with a copy of your photo identification via post or email:
Health Information Services
The Royal Children's Hospital
Lower Ground, East Building
50 Flemington Road, Parkville Vic 3052
Email:
MyRCHPortal.Enquiries@rch.org.au
Valid photo identification
Patients 12 years and older
If you are an RCH patient aged 12 years and older
Request an account online:
New Account | Patient. A copy of your photo identification is required to verify your identity.
If you’re using a mobile device, scroll down to the bottom of the screen to view the green button "Request an account online".
- If you are between the ages of 12 and 15 years, you will share access with your parents/legal guardians.
- From 16 years of age, you can decide who has access to your My RCH Portal.
- Valid forms of photo identification include a driver’s licence, passport, proof of age card or school ID (12-17 years only).
- If you do not have any photo identification, you may request a My RCH Portal account in person at your next hospital visit or
contact Health Information Services to discuss your situation.