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My RCH Portal

Sign up

  • Parents or legal guardians

    If you're a parent or legal guardian of a patient 0-15 years:
    Follow the instructions below to request a My RCH Portal account via our online form

    Request an account online. You will need to provide the following information:

    Step 1 – Patient details

    • Health Service: select The Royal Children’s Hospital
    • Enter your child’s details (first name, last name, date of birth, address, phone number)

    Step 2 – Proxy details

    • Enter your details (first name, last name, date of birth, relationship to patient, address, phone number and email)

    Step 3 – Identity verification

    • Select The Royal Children’s Hospital (top of list) to send a copy of your photo ID.
      • This step helps you send an email to MyRCHPortal.Enquiries@rch.org.au
      • You need to attach a copy of your photo ID to the email. This could be a copy of your driver’s licence, passport, proof of age card or another type of photo identification.
      • Please include your child’s name in the subject line of this email.
    • Once you have sent the email, tick ‘yes’.
    • Enter your photo ID reference number you have emailed (e.g., driver’s licence, passport or another type of photo identification).

    Step 4 – Please read and sign this form

    • Click the statement to sign the form electronically, it will turn blue when clicked.
    • Tick the box ‘I’m not a robot’.
    • Click ‘Submit Request’.

    Please allow seven business days for your request to be processed.

    Go to the Activation page for instructions on how to activate your account once your request has been approved.

    You can also sign up at your next hospital visit. 

    Visit one of the Specialist Clinic desks or speak to your ward clerk. You will be asked to complete a printed copy of the My RCH Portal Parent/Legal Guardian Sign-up Form. Your photo identification will be checked to complete the sign-up process.

    If you're a parent or legal guardian of a patient 16 years and older:
    Follow the instructions below to request a My RCH Portal account via our paper form

    If you have current proxy access to your child’s My RCH Portal, you will receive notification via My RCH Portal at three months, and again at two weeks prior to your child’s 16th birthday, that your access to your child’s My RCH Portal will expire on their 16th birthday.

    To request access or continue to have access to your child’s My RCH Portal at 16 years of age and older:

    Sign up at your next hospital visit

    • Speak to Specialist Clinics desk staff or your ward clerk.
    • You will be asked to complete a printed copy of the My RCH Portal Parent/Legal Guardian Sign-up Form.
    • You and your child will need to complete the section of the form “If the patient is 16 years and older”.
    • If your child cannot consent your child’s treating RCH clinician will need to sign the section of the form “Patient’s treating RCH clinician”.
    • Your photo identification will be checked to complete the sign-up process.

    Sign up from home

    • Print a form at home and make sure you and your child complete the section of the form “If the patient is 16 years and older”.
    • If your child cannot consent leave the sections of the form “If the patient is 16 years and older” and “Patient’s treating RCH clinician” blank.
    • Return your completed form with a copy of your photo identification via post or email:

    Health Information Services
    The Royal Children's Hospital
    Lower Ground, East Building
    50 Flemington Road, Parkville Vic 3052
    Email:  MyRCHPortal.Enquiries@rch.org.au

    Valid photo identification

    My RCH Portal Parent Form

    Patients 12 years and older

    If you are an RCH patient aged 12 years and older

    Sign up at your next hospital visit and activate your account instantly. No form or photo identification required.

    If you're not coming into the hospital, you can request an account online: New Account | Patient. A copy of your photo identification is required to verify your identity.

    If you’re using a mobile device, scroll down to the bottom of the screen to view the green button "Request an account online".

    • If you are between the ages of 12 and 15 years, you will share access with your parents/legal guardians.
    • From 16 years of age, you can decide who has access to your My RCH Portal.
    • Valid forms of photo identification include a driver’s licence, passport, proof of age card or school ID (12-17 years only).
    • If you do not have any photo identification, you may request a My RCH Portal account in person at your next hospital visit or contact Health Information Services to discuss your situation.

    If you're not scheduled to visit the hospital, or you don't have access to a device to complete the online, return the My RCH Portal patient request for access form from home. You will need to provide a copy of your photo identification to verify your identity.