In this section
On your computer, go to
On your mobile device
My RCH Portal for iOS and Android allows you to manage your/your child’s health information on the go. The mobile app contains many of the same features as the My RCH Portal website. Where a feature is not available in the app, you can launch your internet browser from within the app and use the feature on the
website, and then return to the app.
If you have an iOS device, you can pair it with Apple Watch™. With My RCH Portal for Apple Watch, you can:
You can update your email address within the Contact Information section.
You can Change your Password within the Account Settings section.
You can enable Use Passcode as an alternative login for your account on your mobile device.
You can enable Face ID as an alternative login for your account on your mobile device.
Verification is automatically enabled and is used to add an additional layer of security to your account.
To view your/your child’s COVID-19 vaccinations and test results from the login page, you can enable COVID-19 Status Preview.
Enable push notifications to be sent to your mobile device when new information is available.
See your/your child’s health information directly on your My Apple Watch.
Note that photos you upload through My RCH Portal are visible to RCH staff, so you should only use a photo that shows each person's face.
To change the Shortcuts you see on your home page when viewing your/your child’s information:
When you enable Remember
Devices (within the My RCH Portal website Account Settings > Remember Devices section), you can see which devices you have added.
To enable push notifications to be sent to your mobile device when new information is available, go to Menu > Account Settings > Account Settings.
You can specify your preferences for different types of notifications, including appointments, new messages, health, questionnaires, account management and to do.
If you’re having trouble logging in, click the Forgot Username? Or Forgot Password? link below the login fields on the website or mobile app. You will be prompted to answer some security questions to verify your identity so you can recover your
username or password.
If you have three
unsuccessful attempts at resetting your password, your account will be
deactivated and you will need to contact the My RCH Portal Help Desk during business hours (7.30am to 6.00pm) on
(03) 9345 6277 and press option 1 or email
When you first log in to My RCH Portal, you will see the My RCH Portal home page.
At the top of the home page are shortcuts for the most popular activities.
customise the shortcuts by selecting your account (patient), or your child’s
account (parents/legal guardians) in the top right corner, and then Change Your
Shortcuts (My RCH Portal website).
Or go to Account Settings > Change My
Shortcuts (on both the My RCH Portal website and mobile app).
Below the shortcuts is the health feed, which shows the most important alerts and information for you (patient) or your child (parents/legal guardians), such as a new message from your/your child’s care team and reminders for any upcoming appointments.
You can use the searchable menu to easily find any other activities you need to get to.
To access the My RCH Portal menu, parents and legal guardians will need to switch to viewing their child’s information.
To request an appointment, go to Find Care > Request an appointment. You will be directed to the Request an Appointment page.
When you send an appointment request, you are asked to enter:
After you submit your request, someone from the clinic will contact you to verify an appointment date and time. Until the clinic verifies the appointment, the pending appointment request appears under Requested Appointments on the Appointments
and Visits page.
Add yourself to
the wait list to receive a notification if earlier appointment times become
available. Wait list options are available after an appointment has been scheduled
and when you click Details for an upcoming appointment from the Visits page.
Depending on the clinic and the date and time of your next appointment, you may be able to directly reschedule or cancel the appointment through My RCH Portal.
To reschedule an appointment:
To cancel an appointment:
Care Team in My RCH Portal will display clinicians who are listed in your/your child’s Care Team in the medical record and who you/your child has had an appointment with in the past 400 days or scheduled in the next 180 days.
You can read any messages sent by your/your child’s doctor or other clinic staff by going to Message Centre (Communication > Messages). The Message Centre includes four folders:
flag a conversation for easy access in the future, open the conversation and
bookmark it. The conversation then appears in the Bookmarked folder.
you are looking for messages about a specific topic in a particular folder, you
can enter key words in the Search field to find them.
You can send a customer service message to the RCH. There are three
topics available to select from:
You can receive letters addressed to you directly through My RCH Portal, as well as view any letters sent to you via post or printed in clinic (i.e., medical attendance certificate).
You can access the COVID-19 activity from My Record > COVID-19.
The COVID-19 activity pulls together information including:
This feature is currently being piloted with our Diabetes patients only.
You can view tasks assigned to you/your child through the To Do activity in the My RCH Portal mobile app.
You can view your/your child’s past or future appointments by going to the Appointments
and Visits page.
Select a scheduled future appointment or click Details to see information such as:
For past appointments, you can click View After Visit Summary to see a summary of the care you/your child received during the visit. You can also view any of your/your child’s doctor's visit notes that are shared by clicking View
You can view most test results four days after the result has been finalised. No more waiting for a phone call or letter from your doctor. To view test results, go to My Record
> Test Results. Select a test to see more information about it, such as:
To view your/your child’s current medications, go to My Record > Medications. You can see details for each medication, including the prescribed dosage, instructions, and the clinician who prescribed the medication.
You can only request refills through My RCH Portal for prescriptions that need to
be filled by an RCH specialist doctor.
To view a summary of your/your child’s health information, go to My Record > Health
Summary. This summary includes:
You can update your/your child’s current health issues, medications and allergies from My RCH Portal. Non-urgent health issues that you report will need to be reviewed by your clinician at your next appointment. If your clinician approves the health issue, they will be added and form part of your/your child’s medical
record. To add a non-urgent health issue/medication/allergy:
To remove any health issues/medications/allergies that are no longer applicable:
Plan of Care is a tool in My RCH Portal to display your tasks and goals.
Your clinic might make questionnaires available from My RCH Portal so you can complete them online instead of filling out a form when you get to the clinic.
You may also be asked to complete a questionnaire so your doctor can monitor your symptoms whilst you stay at home.
You might be able to respond to questionnaires in three different places:
You can view your medical history documented in your medical record.
If you/your child have certain conditions, you may be assigned flowsheets (a tool to collect data) to send to your/your child’s clinician to monitor your health between visits.
After you respond to the same questionnaire more than once, you can see trends in your responses over time in the Trends Dashboard. To see this dashboard, go to My Record > Trends Dashboard.
To view your child's growth charts, open your child's record, and go to My Record >
You can customise the view of the growth chart by:
you want a copy of the growth chart for your records, click the Print icon
(website version only).
If you have requested a document from your/your child’s medical record from the RCH, you can download and view it from My RCH Portal.
View a list of your/your child’s RCH referrals and their status.
You can access Share Everywhere or request a document from your medical record (patient only).
Share Everywhere is a way for you to share your/your child’s medical information with the people who are taking care of you/your child outside the RCH. Using your My RCH Portal account, you can generate a share code and provide it to the person you want to share your/your child’s health data with. This might be a GP, dentist,
or school nurse, for example. The share code recipient enters that code and your/your child’s date of birth on the Share Everywhere website to receive one-time, temporary access to your/your child’s health information. The person who views your information can also write a note back to the RCH to help keep
your/your child’s care team informed of the care they provided.
If you/your child is enrolled in research studies, you will be able to see basic details about the research study. Information displayed in the portal includes Principal Investigator, Description and Study Coordinators.
To learn more about your healthcare, your clinician might assign you education topics in My RCH Portal so you can learn more about your diagnosis, procedure, or medication. To view education topics assigned to you:
Go to the section My RCH Portal App and subsection Account Settings to check, change or update your app settings.
To ensure that your/your child’s medical information stays protected, consider changing your My RCH Portal password periodically. Go to Account
Settings > Security Settings.
You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email to log in to your My RCH Portal account, in addition to using your username and password.
When you log in to My RCH Portal for the first time, you might be prompted to verify your email address to enable two-step verification. If you decide to turn off two-step verification instead, you can turn it on again later.
You can enable your My RCH Portal account to remember devices you have logged in to before, which further secures your account.
If you deactivate your My RCH Portal account, you are automatically logged out and cannot log back in. No medical information and associated data are deleted, and for parents/legal guardians (proxies) who have access to their child’s record, you will continue to have access. If you change your mind, you can contact My RCH Portal Help Desk, during business hours (7.30am to 6.00pm) on (03) 9345 6277
and press option 1 or email
firstname.lastname@example.org to reactivate your account.
You may be asked your selected security question and answer to verify your identity. To select a new question and answer:
There are three ways you can personalise how My RCH Portal appears: specify the colour scheme; change the name that appears under your/your child’s photo icon; and add or change the photo.
Note that photos
you upload through My RCH Portal are visible to RCH staff, so you should only
use a photo that shows each person's face.
can also add your/your child’s photo from the Switch menu by selecting Add Your
To change Shortcuts in the menu bar at the top of each page when viewing your/your child’s account:
When you enable ‘Remember Devices’, you can see which devices you have added.
My RCH Portal can send you notifications by email when there is new information available in your My RCH Portal account. Push notifications will also be sent to your mobile device if you’re using the My RCH Portal app.
You can specify your preferences for different types of notifications, including Appointments, New Messages, Health, Questionnaires, Account Management and To Do.
here to read our FAQs.
My RCH Portal Brochure
Contact the My RCH Portal Help Desk during business hours (7.30am to 6.00pm) on 03 9345 6277 and press option 1 or email