In this section
RCH Mental Health is committed to supporting the mental health needs of children, young people and their families during the challenging times of the COVID-19 pandemic. We are aware of the difficulties that many young people and their families are experiencing and have adapted our services to meet these needs. Our priority is to minimise risk to the health and safety of both our staff and service users.
Outpatient services provided by our community teams and RCH-based specialist clinics are mostly delivered by Telehealth at present. Telehealth is a consultation with a health professional that you can attend via a video call from your own home using a phone, tablet, laptop or computer. You will need to have a confirmed appointment before you can access it. Our referral process remains the same - for more details please scroll down to the “Eligibility” section.
For general information on how to use Telehealth, please go to: https://www.rch.org.au/telehealth/
If you need to contact us for any reason, e.g. to arrange for an appointment, to change or cancel an appointment, to get support from our Carer Consultant or to give feedback, you can do so through one of the channels outlined in the “Contact us” section in the sidebar.
If you currently receive mental health care from RCH Mental Health, we encourage you to contact your Case Manager to discuss any concerns. You can do this by the usual phone number for your clinic.
Please do not come to our outpatient clinics in Travancore, Sunshine or Hoppers Crossing as these are currently closed.
Our Banksia Adolescent Inpatient Unit based in the hospital is operating as normal.
In an emergency, call 000 or attend the nearest Emergency Department.
RCH Mental Health is a service you can turn to when there are serious concerns about an infant’s, child’s or adolescent’s mental health and wellbeing.
We provide a range of hospital inpatient, specialist, consultation and community mental health services for infants, children and adolescents/young people. Our teams are generally interdisciplinary (a mix of mental health care professionals of different backgrounds). They have extensive child, youth and family expertise. We assess young people and offer a range of ways to help in recovery from a mental illness.
Our mental health professionals include:
Choice, partnership and participation by young people and their families/carers are central to how we work. In addition to our direct clinical work, we support organisations and professionals working with infants, children, adolescents and families through:
For more information see our brochure
What to expect at our mental health service in English, an
Arabic translation of this brochure, and a
Vietnamese translation of this brochure .
The new Mental Health Act started from 1st July 2014.
It is an exciting era in the history of mental health. This legislation has been created to empower the consumer and their families, carers and Nominated Persons to have a voice, and active participation in their journey to recovery.
The Royal Children's Hospital, Melbourne, is a designated mental health facility and is regulated under the new Act.
We look forward to collaboratively working together with young people and their families in making their experience a positive one.
The principles of the Act are that:
To read the Act and Regulations click the following links:
Links to the forms used under the Act are below.
Please remember to use colour copies for original documents.
Specific information including flowcharts:
Link to 'Statement of Rights' which must be provided to the consumer and relevant people when any order is made out:
Note: As of 29 September 2014, no translations of documents are available. The RCH understands this is being developed by the Department of Health.
A useful link with information in other languages about the Mental Health Act 2014 can be found at the
Victoria Legal Aid website.
Resources used for training are available through the links below:
Our services are mainly for young people aged 0-15 years and their families who live in the Western and Northwestern metropolitan regions of Melbourne.
See our map on this page . We generally see infants, children and adolescents with the most severe and complex mental illnesses. There are a range of other places you can access for mild to moderate difficulties and illnesses. See our community resources sections for
parents and carers more details. We also have a range of statewide services that young people up to the age of 18 may be able to use too. It is best to check with our Intake (Triage) Team to be sure. A general rule is if you need our help:
Here is a link from the
Victorian Department of Health and Human Services that should tell you if you live in a suburb we generally provide community-based outpatient services to.
Our services are generally free of charge or Medicare bulk-billed. A few psychology clinics may charge a gap fee for their work; and if your child/adolescent is an inpatient, you may be asked about the option of using your private health insurance at no cost to you.
If you are unsure about whether your child would benefit from mental health care or our service, you may wish to talk to someone about whether a referral is appropriate. Please see details of how to
contact us. Self referrals (by the young person or their parent or carer) can be made, although generally it is good to have seen your local doctor (a GP), specialist doctor (e.g. Paediatrician) or other health care worker or School Welfare Coordinator.
Everyone seeking or receiving care at RCH Mental Health has certain rights and responsibilities with regard to access, safety, respect, information, participation, privacy and complaints. Our service is committed to ensure that these rights and responsibilities are recognised and upheld at all times
It is important that families accessing and using our service know and understand their rights and responsibilities
The following short video was developed to give parents and carers an overview of such rights and responsibilities
Speakers of Vietnamese can view a translated version of this video below.
Bệhn Viện Tâm Thần Nhi Ðồng – Thông tin dành cho gia dình: Quyền lợi và trách nhiệm
For detailed information about your rights and responsibilities please refer to our brochure “Your rights and responsibilities. Charter for parents and carers”.
Click here to access this information
We have also produced a Rights and Responsibilities Checklist to help you make sure you are receiving all the information about your rights and responsibilities, and that they are being taken seriously throughout your involvement with our service.
Click here to access the checklist.
Mental Health believes in the vision and values of The Royal Children’s Hospital, Melbourne. We strive for better mental health and wellbeing for infants, children and adolescents with their families, carers and communities.
We are committed to achieving our goals and improving mental health outcomes through
Read about the Festival for Health Living.
If there is an urgent concern about an infant, child or adolescent’s mental health and wellbeing:
For all other times, please see details of how to