In this section
The Royal Children’s Hospital (RCH) aims to provide an environment that is safe, professional and friendly and the RCH Code of Behaviour was developed in acknowledgement of the RCH’s core values of Unity, Respect, Integrity and Excellence.
The RCH request that staff, families, patients and visitors:
Physical or verbal aggression or abuse towards staff, patients, family members or visitors will not be tolerated. If necessary, security staff and police may be called to intervene.
Visitors to the hospital who do not comply with this code will need to leave. They may be required to agree to certain conditions if they wish to re-enter the hospital in the future.
Like our process for medical emergencies, the RCH has a process for managing aggressive behaviours. Highly trained hospital staff form a response team who may be called to help prevent, manage and resolve incidents of violence and aggression in the hospital. They are called the Code Grey Team.
The Charter describes the rights that consumers, or someone they care for, can expect when receiving health care.
These rights apply to all people in all places where health care is provided in Australia. This includes public and private hospitals, day procedure services, general practice and other community health services.
Australian Charter of Healthcare Rights
View information about the Australian Charter of Healthcare Rights including languages other than english.
The RCH recognises, respects and supports every child and young person’s right to access health services without ethnic, racial, class, religious, gender, age, sexual orientation, disability, language, cultural or social discrimination.
As a subscriber to the
Children and Young People’s Rights in Healthcare Services Charter the RCH strives to ensure that every child and young person has a right:
You are welcome to photograph and video your own child while they are a patient at the RCH. However, please do not capture images or audio of any RCH staff (including nurses and doctors), other children or their family members unless they give you permission.
It is unsafe for your inpatient child to sleep on any bed or chair provided for a parent or carer. To prevent the risk of falls, and to enable our staff to provide the best care in the event of a medical emergency, it is essential that your child sleeps in the hospital bed or cot in their room.
It is essential to wear an ID band at all times, so please speak with nursing staff if your child does not have one. Your child will not be able to receive treatment while in hospital if they do not have an ID band on.