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Visitor guidelines

  • Visitor limits and guidelines

    The Royal Children’s Hospital (RCH) currently has limits on the number and type of people who can visit.

    Scroll down to see current restrictions including limits on visitor numbers.

    Check in process

    We have a check in process to help us know who is in the hospital. Please allow up to 30 minutes. After checking in you’ll receive an access sticker valid for that day.

    Look out for our friendly volunteers wearing pink vests – they’ll help guide you.

    Visitor limits for weekdays, weekends and public holidays

    Limits on visitor numbers vary from ward to ward. They may also change from time to time depending on COVID-19 or Influenza in the community, and the hospital’s needs.

    Ward  Who can visit each day?  
    Cockatoo, Koala, Platypus, 
    Sugar Glider, Kelpie, Possum and Kookaburra 

    Patients can have four visitors each day.  

    This number can be made up of parents, guardians, extended family members or friends. 

    Note. Only a max of two extended family members or friends can visit each day. 

    Rosella  Two parents or guardians  
    Butterfly  Two parents or guardians   
    Dolphin  Two parents or guardians 
    Theatre (incl Day surgery unit) and Recovery  Two parents or guardians 
    Specialist clinics  Two parents or guardians, plus child attending appointment 
    Medical imaging  Two parents or guardians, plus child attending appointment 
    Day Units:
         Day medical Units  One parent or guardian, plus child attending appointment 
         Day oncology (Day Cancer Centre)  One parent or guardian, plus child attending appointment 
    Emergency Department   Two parents/guardians (in the waiting room and/or cubical) 
    Banksia  As determined by the patient’s treating team 

    Overnight stays

    Visitors who stay overnight in their child’s room need to complete a daily check in process each day they are at the hospital. After checking in you will be given a new access sticker valid for the day. 

    This daily check in requirement applies to parents and guardians who leave their child’s ward area.

    Special circumstances

    If you have special circumstances with relation to any of the guidelines on this page, please speak with your treating team before arriving at the hospital. It won’t be possible to negotiate special conditions or changes to the guidelines during check in.

    COVID safety

    Please keep the safety of all our patients and staff in mind during your visit.

    When visiting The Royal Children’s Hospital you will need to sanitise your hands, wear a surgical or N95 mask (that covers your chin and nose) and maintain social distancing. We provide hand sanitiser and masks for visitors.

    If you have any symptoms of COVID-19, please stay home and get tested immediately.

    Have COVID-19 and a clinic appointment?

    Visit our Specialist Clinics web page for more information and guidelines around attending appointments.

    If you or your child has COVID-19 (or COVID-like symptoms) and a scheduled Specialist Clinic appointment, please call 9345 6180. The Clinic staff will talk you through next steps to help your child get the care they need.

    COVID information

    Visit our COVID-19 section for RCH information and resources in English and other languages.

    Visit coronavirus.vic.gov.au for general information from the Victorian Department of Health.

    If you need an interpreter, please call TIS National on 131 450.

    We have also developed a simple Factsheet for Kids and COVID-19.