Children’s Hospital (RCH) provides urgent medical care to children and
adolescents. The department operates 24 hours a day, seven days a week.
90,000 patients, ranging from newborns to teenagers, are seen each year; this
equates to 250 patients per day on average.
Emergency Department (ED) is staffed by a medical team, nurse practitioners,
nursing team, clerical, allied health (i.e. social work, mental health workers
etc.) and administrative staff as well as ward service assistants. There are 4
resuscitation rooms, 26 consulting cubicles & 2 procedure rooms along with
various waiting areas. ED is closely associated with the Radiology Department
and the Dolphin Ward – Medical Short Stay. which assist in the treatment of ED
the Emergency Department is via entry 2 from Flemington Road, Parkville.
Ambulance and Police vehicles are directed to the allocated bays at the rear of the department with access to a separate triage area. There
is a small number of 15min public drop off car parking bays available at the
entrance to the department, these are for the facilitation of dropping off
children & their carer only; parking is available in the carpark
adjacent to the emergency department.
presentation to Emergency the child and their carer are first seen by our
clerical staff who will check them in and ask a series of screening questions
before being directed to a triage nurse. A triage nurse has advanced training
to determine the urgency of the child’s problem and how quickly they need to be
seen by an emergency clinician. The nurse will conduct an initial assessment of
the child and discuss the presenting problem and concerns. This assessment may
involve taking the child's temperature, weighing them and administering simple
analgesia. After the triage nurse, a clerical staff member will then take
Medicare and demographic details from the carer before directing the family to
the relevant waiting or treatment area. Depending on how sick or injured the
child is, they may receive immediate treatment or need to wait a number of
hours; the most seriously ill and critically injured children will always be seen immediately.
room team may assist in organising the child’s treatment whilst they are
waiting to be seen in a consulting area; this ED team member may organise any necessary
medication or x-rays that may be required. This is to assist in streamlining
the child’s care plan and minimising the amount of time they need to spend in
the department. The patient will then be called and directed to a consulting
area to be seen by one of the Emergency Department staff.
Emergency Department can become very busy which can result in lengthy wait
times. If a child is acutely unwell or injured they will be seen as a priority,
children with less urgent healthcare needs will be asked to wait in one of the
designated waiting areas.
The RCH is proud to work closely with The Northern Hospital to ensure high quality paediatric care across both hospitals, if you and your child live in North-West Melbourne you may be transferred closer to home to receive any on going care at The Northern Hospital (Transferring to The Northern Hospital from the RCH Emergency Department). When needing emergency care, please visit your nearest emergency department.
access to the status of the ED can be found here: https://www.rch.org.au/emerg_rch/status/
Covid-19 progresses, visitor restrictions fluctuate for the hospital and the
emergency department. At present, only 1 parent is permitted to attend with
their child until they are seen by a clinician in a consulting space with a closed
door (excluding the fast-track and short stay areas). Once in a closed space the second
parent/carer can enter; no siblings or extended family are permitted. Masks are
to be worn by all parents/carers and children aged 5yrs and over.