Services

  • The support provided by the Complex Care Hub falls into one of the following services based on the anticipated duration and level of support required by individual patients and families.

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    Complex Care

    • Complex Care is a model of care to support our chronic and most complex medical patients. There are 3 tiers of support with varying intensity that are responsive and flexible to patient and family needs
      • Tier 3 support
        • Access to a dedicated telephone number for administrative support and triage
        • Identified clinician to update treatment plans and to whom to direct clinical enquires
        • After hours phone support for acute clinical advice
      • Tier 2 support, in addition to Tier 3 support
        • Allocated a dedicated Clinical Nurse Consultant, Medical case manager and social worker
        • Access to Allied Health input as required
      • Tier 1 support, in addition to Tier 2 & 3 support
        • In home health care support
        • Funding for equipment and consumable as allocated
    • Each patient will have a key point of contact for clinicians and families to improve communication, coordination and continuity of care from acute to ambulatory
    • Integration with community based services to partner with families and community providers to deliver the best care as close to home as possible
    • Patient and family advocacy within RCH and the Community
    • Promote health independence through individualised patient care plans, goal setting, supporting growth of patient and family self-management skills and capacity

    Post Acute Care

    • The Post Acute Care (PAC) program provides short-term (up to 4 weeks) support at home to children whose healthcare needs have increased following an acute hospital admission or Emergency department presentation. The program aims to help your child recover at home and prevent readmission to hospital.
    • PAC services are offered statewide as long as the patient's admission or ED presentation was to RCH. The services may be provided by RCH staff members or external community organisations. External community based organisations will be used for patients and families who live in a rural area or if PAC staff do not specialise in the type of services required
    • View the PAC Brochure for parents and carers

    Homecare Program

    • The Homecare Program enables children and adolescents with ongoing interventional medical care needs to be safely cared for in their own environment
    • The Complex Care Hub nursing team, in consultation with the child parents and doctor, provide child specific training, monitoring and support for support workers to provide a defined level of care in the home
    • In home support workers are employed by an external community agency and trained for each patient’s requirements by the CCH team

    Schoolcare Program

    • The Schoolcare Program (SCP) is a state-wide service provided by the Department of Education and Training (DET) in partnership with RCH Complex Care Hub (CCH)
    • The CCH team arrange support for children/adolescents who would not be able to attend school without specific medical interventions being performed during the school day
    • School support staff selected by the school to be carers for the child/adolescent are provided child-specific training, monitoring and support by the CCH team
    • Varying levels of support are offered to children/adolescents at school, based on their independence and/or frequency of interventions
      • Level 1: for children/adolescents who need low level support or supervision for intermittent medical intervention
      • Level 2: for children/adolescents who are dependent on other to complete regular medical interventions
    • Further information Department of Education Schoolcare Program