In this section
We aim to provide the best service possible to children and their families, and therefore encourage comments, constructive suggestions and criticisms of the service we provide. If there are any aspects of your child's care which you wish to discuss, ask for
the Unit Manager or your child's doctor.
We welcome your feedback and appreciate learning from you how we can improve your hospital experience.
You may also write or speak directly to the:
Consumer Liaison Officer
Royal Children's Hospital
Flemington Road, Parkville, Victoria 3052
T: (03) 9345 5676
Fax: (03) 9345 5050
We will provide all children and their families with the best possible care. We know that children receive the best care when the hospital and families work together.
We want to be sure that we can give you the best care and treatment. To do this we expect that you will:
We encourage you to discuss your concerns with your health carers and give feedback. You can also give feedback or make a formal complaint to the consumer liaison officer on 9345 5676.
Our aim is to make RCH a safe, professional and friendly environment, so we ask everyone (staff, families, patients and visitors) to:
Violent and threatening behaviour is NOT acceptable at The Royal Children's Hospital.
Physical violence, intimidation, verbal abuse or swearing towards any person will not be tolerated. If necessary, security staff will be called to intervene.
To help ensure all families and young people are informed about their healthcare rights, The Royal Children's Hospital has adopted the Australian Charter of Healthcare Rights. The charter is designed to provide a simple reference to patient rights and how hospitals can support
guide for patients and families (PDF 750Kb) discusses each of the seven charter rights and provides some guidance to patients and families on ways they can contribute to ensuring rights are upheld.
The charter is also available in 40 languages other than English on the
The Australian Commission on Safety and Quality in Health Care website.