In this section
Security at the Royal Children's Hospital (RCH) is managed in a Public Private Partnership with Spotless Security Services (email
) and The Royal Children's Hospital Facilities Management.
The key purpose of the security function at RCH is to:
In line with the above,
staff members and visitors requiring security access to restricted areas of the hospital
fulfil the Credentialing process outlined in 2.0 below. The credentialing process is managed by hosting departments of the hospital as follows:
Security access should not be granted without completion of the RCH credentialing process.
Credentialing a staff member/visitor involves the following:
2.1 Executive approval of both purpose and objectives resulting from visit to RCH.
2.2 Working with Children Check (receipt of application will be accepted in the first week).
2.3 Fit 2 Work Police Check (A Statutory Declaration stating 'no prior convictions' is acceptable, where Fit 2 Work checks are delayed or recently acquired).
2.4 Qualifications against defined scope of practice - for all clinical staff.
2.5 The RCH Visitor Policy Currently States that:
The Royal Children's Hospital has adopted an open door policy with regard to general access areas across the hospital for all staff.
General access includes all areas deemed 'safe' or 'low risk', such as lift wells, HELP precinct, and free amenities, such as the Meerkats enclosure and food and beverage retailers.
It is also important to note that wards are open to the public during business hours (7am to 7pm). Therefore, the majority of visitors to the hospital, including the general public,
require security access.
The majority of staff engaged at the Royal Children's Hospital have a 'general level access' security profile which provides access to amenities such as the bike shed and shower facilities; Corporate Offices; HELP precinct (security swipe rooms included); Education Resource Centre; Library, Medical Workforce Unit; and lift wells after hours.
As there are a number of high risk areas within the hospital including medicine supplies; radiation; toxic chemical storage; high voltage electrical areas; and infection control, the appropriate access rights to these areas will only be assigned to staff who have been formally credentialed by the RCH to work in the specified risk area. The list of staff roles with specific security access rights is managed by the Facilities Manager in the Finance & Corporate Department.
There are several types of security access cards available at The Royal Children's Hospital, and allocation of these is dependent on the type of engagement.
Staff members employed and paid by the Royal Children's Hospital are required to obtain a security photo ID from Spotless Security. Paid staff and their conditions of engagement are managed via the Payroll system (Chris21) centrally in Human Resources. This includes staff on-boarding, credentialing, variation to employment and termination of security access. Some
contracted staff will fall under this process also.
Managers must allow 3-4 weeks from the date of staff selection to their commencement date, otherwise access and systems may not be available to staff on their first day. New Starters are advised in their RCH
pack disseminated via email that they
return all their paperwork
to their commencement date. HR will need 3 business days to update new starter details in the Payroll system, which will then provide access to a security pass and IT log-ins
Staff will be required to present Photo ID in order to obtain their security pass.
Visitors conditions of engagement will be managed by the Hosting Department or RCH approved Management Group (e.g Volunteers, Starlight, Auxiliaries). Visitor conditions of engagement will be managed by the Hosting Department or Management Group (e.g. Volunteers, Starlight, Auxiliaries).
4.2.1 Visitor Security Photo ID (Issued by Spotless)
Full Security Photo ID, issued by Spotless, can be obtained by completing the "
Security Photo ID
" form available at the Spotless Security desk, located next to the Emergency Department on the Lower Ground Floor. Security Photo ID is required if any of the statements below apply to the Visitor engagement at RCH:
Again, if security access is required, then the Visitor MUST obtain a Working with Children Check (WWC) and Fit to Work Police Check before they will be granted access.
4.2.2 Temporary Visitor Cards (Issued by Spotless) - [click here to download copy of Application Form]
Any Visitors who fall outside the above 4.2.1 list of RCH engagement conditions can be issued with a temporary, non-photo access pass by Spotless. Temporary Security General Access Day Passes can only be obtained by the following process:
Inpatients and their family members are provided with Visitor cards for after-hours visits, as the wards lock down from 7pm to 7am to improve safety. These are returned to the ward each morning.
The Executive approved a number of generic titles to be assigned to staff security ID cards (See Appendix B for full list). Therefore, the titles which appear on security access cards have no bearing on actual assigned titles (e.g. in the payroll system, or on business cards). There were a number of reasons it was decided to assign largely generic titles to the cards:
The following guiding principles apply in the application of generic titles to cards:
It should be noted that titles of staff who work in high risk areas in the hospital (i.e. have additional security access rights to the general access) are linked to the security profiles associated with them. This is managed by the RCH Facilities Manager in the Finance and Corporate Division.
Spotless do not have the authority to amend titles or access profiles.
Security profiles are attached to positions in RCH. Therefore, all requests for changes to Security Access profiles must go through via an email to the Facilities Department
Paid Staff terminations and subsequent de-activation of cards and access will be facilitated by the Chris21 Payroll System and the Active Directory. Managers should collect cards of terminated employees and send them to the Human Resources Department via internal mail.
All Visitors should hand in their cards to Spotless Security upon the termination of their engagement with the Royal Children's Hospital.