In this section
This procedure outlines the mechanism for appointing consumer representative volunteers (CRV) to committees and work groups at RCH. All appointments of consumer representatives to committees must comply with this procedure.
The objective of this procedure is to ensure a standardised approach to the appointment of consumer representative volunteers to hospital committees and projects in order to maximise the benefit from this partnership and to ensure that the arrangements do not create risk for the hospital or consumers.
Consumer Focused Care
Quality Improvement & Risk Management
Patient and Family Centred Care
participation - Consumers, carers and community members are meaningfully involved in decision making about health policy and planning, care and treatment, and the well-being of themselves and the community. (Department of Health - Doing it with us not for us, 2009)
carer or community representatives - members nominated by, and accountable to, an organisation of consumers, carers or community members. Hence representatives present the formal view of a particular group and report back to that group
Representative Volunteers - consumer committee member who bring views based on their experience of a condition or care or their knowledge of a particular population group. In this case, rather than being a representative of a particular group, they are committee members
who act as individuals or advocates (Health Issues Centre 'Getting Started. Involving Consumers on Committees'. Page 7)
Volunteers- A core body of people who give their time "free of charge" to assist in the day to day business of the RCH. These volunteers are managed by the
Family Hub and work throughout the hospital.
- A group, comprised of staff and volunteers at the RCH, representing services or specific issues which are managed, reviewed and implemented according to their terms of reference
Evidence indicates that consumer participation leads to improvements in the safety and quality of care delivered. Participation occurs at a number of levels, individual care, department, health service and government. The types of participation are variably described but include control, delegation,
partnership, consultation and information. The principles upon which consumer participation are based include trust, respect, openness, equal opportunity, responsiveness, dissemination, evaluation, advocacy and support, shared ownership and responsibility (Department of Health - Doing it with us
not for us, 2009). Involvement of consumers in committees and working groups is one component of facilitating consumer participation.
The success of consumer representative volunteer participation in committees and working groups is dependent upon a number of factors:
Consideration should be given to cultural and linguistic diversity (CALD) when reviewing committee membership. People from CALD backgrounds may bring a different experience of services and therefore offer a different perspective to issues (Health Issues Centre:- 'Getting Started. Involving Consumers on
Committees' pg 11)
The Chair of the committee (or delegate) must take full responsibility for the selection, appointment and orientation of the consumer representative.
a consumer representative volunteer to a committee
Consumers can be sourced from a number of different areas including the Family Advisory Council, support groups or at the local department/unit level where past or present users of the service may agree to participate on a committee:
Y / N
Record reference number and dateof issue here.
Have you sighted a Working With Chldren card?
Record number and expiry date here:
Have you sighted evidence of the addition of RCH as an interested party?
Record any known medical condition here:
Has an identity badge been ordered?
Has a copy of the RCH Privacy,Confidentiality & Security agreement been signed and dated?
Copy to be given to Consumer Representative
Give Consumer Rep a starter pack:
Details of staff member completing form.
Contact details: Phone:__________________ Email:____________________________________________