1. Purpose
The purpose of this policy is to ensure that The
Royal Children’s Hospital (RCH) delivers health care that is respectful of, and
responsive to, the preferences, needs and values of consumers and provides a child safe
environment.
Consumer-focused care (patient and
family-centred care) is ‘an innovative approach to the planning, delivery and
evaluation of health care that is grounded in mutually beneficial partnership
among health care providers, patients and families. Patient and family-centred
care applies to patients of all ages, and it may be practiced in any health
care setting’.1
Child
safety seeks positive approaches in the practical implementation of rights for
children and young people in healthcare services3 in daily
operation and policy and procedure development.
2. Definitions
- Consumer refers to patients (infants, children and
adolescents), parents, carers and other family members. It may also include
external providers, such as consumer groups, general practitioners and other
health professionals.
- Carer means a person on whom another person is wholly or substantially
dependent for ongoing care and attention, other than a person who provides that
care and attention wholly or substantially on a commercial basis.
- Child or young person refers to every human being from birth to the
age of eighteen years unless under the law, majority is attained earlier.3
- Family refers to the group of people who constitute a child’s or young person’s
family and is defined by the child or young person and those close to him or
her. It is not necessarily limited to blood relatives.
- Child Abuse refers to any act committed against a child
involving physical violence, sexual offences, serious emotional or psychological
harm and serious neglect.4
3. Policy
The RCH is committed to delivering:
- Consumer-focused care (patient and
family-centred) and this is underpinned by the Australian Charter of Health
Care Rights and the National Safety and Quality in Health Services Standards:
Standard 2 Partnering with Consumers.
- A child
safe environment where we have an obligation for healthcare providers to fulfil
their responsibilities to children and young people by providing care and
protection that takes into account children’s and young people’s rights, their
evolving capacity, and the rights and responsibilities of parents/carers to
provide direction and guidance to their children.3
The key elements
of consumer focused care in a child safe environment are:
- Respect
- Physical comfort
- Kept safe from all forms of harm (including physical violence, sexual
abuse, emotional or psychological abuse and serious neglect)4
- Information and communication
- Education and creative play
- Continuity and transition
- Care coordination
- Involvement of family and carers
- Promotion of health and wellbeing
The principles of
the RCH philosophy of care include:
- Promoting patient and family-centred care by involving patients, families and carers as
partners in the provision of care, and to consider the best interests as the
primary concern for all involved in his or her care.
- Respecting children and young people's needs and issues, such as developmental and educational needs, privacy
and assisting children and young people to become active participants in their
care; allowing them to participate in decision-making and, as appropriate to
their capability, to make decisions about their care.
- Promoting a safe
environment through the early
identification and response to risks of child abuse in physical and online
environments.
- Participation in education, play, creative activities and recreation even if this is
difficult due to their illness or disability.
- Providing Information in a form that is understandable to parents, carers,
children and young people.
- Listening to consumers by allowing
children and young people to express their views, and to be heard and taken
seriously.
- Monitoring consumer feedback by assessing patient care experiences, monitoring of
feedback provided to the RCH and acting on consumer input.
- Involving consumers in quality improvement activities by incorporating consumers on clinical
governance committees and quality improvement activities.
- Focusing on work environment, work culture and satisfaction of staff as an integral
strategy for improving consumer-focused care and ensuring children’s and young people’s safety.
- Fostering a culture of learning within the organisation by learning from successes and failures, including
events/incidents with poor outcomes (where open disclosure applies) to promote
consumer-focused care and
child safety.
Code
of Conduct in the delivery of care
-
If in the course
of providing treatment or care, an RCH staff member believes that another
health service provider has placed or is placing a child/young person at
serious risk of harm, the provider refers the matter to the Health Complaints
Commissioner1.
-
We do not claim
or represent that we are qualified, able or willing to cure illnesses, unless
able to substantiate claims 1.
The RCH will offer opportunities for children, young
people, families and communities to participate actively in the planning and
development of services. The RCH undertakes to offer methods of feedback and
involvement to accommodate people's different abilities, needs and aptitudes.
Patients and families have the right to express
feedback without fear of discrimination and to be informed of progress and
outcome. Feedback is viewed as an opportunity for improvement.
4. Other applicable
policies/procedures (available on the Intranet)
5. Related legislation
- Age Discrimination Act 2004 (Commonwealth)
- Carer Recognition Act 2012
(Vic)
- Carer Recognition Act 2010 Guidelines
- Charter of Human Rights and
Responsibilities Act 2006 (Vic)
- Child Wellbeing and Safety Act
2005 (Vic)
- Children Youth and Families Act
2005 (Vic)
- Disability Discrimination Act
1992 (Commonwealth)
- Equal Opportunity Act 2010 (Vic)
- Health Services (Conciliation
and Review) Act 1987 (Vic)
- Health Complaints Act 2016 (Vic)
- Health Services Act 1988 (Vic)
- Mental Health Act 2014 (Vic)
- Multicultural Victoria Act 2011
(Vic)
- Racial and Religious Tolerance
Act 2001 (Vic)
- Racial Discrimination Act 1975 (Commonwealth))
- Sex Discrimination Act 1984 (Commonwealth)
- Child Safety and
Wellbeing Act 2005 (Vic)
6. References
- Health Complaints Act 2016 (Vic)
- Institute for Patient- and Family-Centred Care
website. Institute for Patient- and Family-Centred Care (Accessed 7 July 2010,
at www.ipfcc.org).
- Australian Commission on Safety and Quality in
Health Service Standards:
Standard 2 Partnering with Consumers. - Charter on The Rights of Children and Young
People in Healthcare Services in Australia – Children’s Hospitals Australasia.
- Victorian
Child Safe Standards 2015.