In this section
The purpose of this policy is to ensure that The
Royal Children’s Hospital (RCH) delivers health care that is respectful of, and
responsive to, the preferences, needs and values of consumers and provides a child safe
Consumer-focused care (patient and
family-centred care) is ‘an innovative approach to the planning, delivery and
evaluation of health care that is grounded in mutually beneficial partnership
among health care providers, patients and families. Patient and family-centred
care applies to patients of all ages, and it may be practiced in any health
safety seeks positive approaches in the practical implementation of rights for
children and young people in healthcare services3 in daily
operation and policy and procedure development.
The RCH is committed to delivering:
The key elements
of consumer focused care in a child safe environment are:
The principles of
the RCH philosophy of care include:
The RCH will offer opportunities for children, young
people, families and communities to participate actively in the planning and
development of services. The RCH undertakes to offer methods of feedback and
involvement to accommodate people's different abilities, needs and aptitudes.
Patients and families have the right to express
feedback without fear of discrimination and to be informed of progress and
outcome. Feedback is viewed as an opportunity for improvement.