In this section
RCH patients and their parents or legal guardians. Patients can sign up for their own account from 12 years of age. Parents and legal guardians can also sign up for an account for a child in their care.
Parents and guardians need to sign a form stating that they are the legal guardians of the child. They also need to provide photo identification.
No. Only parents and legal guardians can get access to a child's My RCH Portal account.
This depends on the age of the child. The table below explains the level of access based on the child's age. If you want to discuss you or your child's access to My RCH Portal, please speak to an RCH clinician.
You will need a My RCH Portal activation code. You can request one at your next hospital visit or ask us to send you a code at home. Find out how to sign up.
No. You can only get an activation code at the hospital or by mail.
No. You do not need to provide an email address to sign up to My RCH Portal but you will need an email address to receive alerts when new information, such as test results or upcoming appointments, is added to your portal account.
Check if your activation code has expired. Activation codes expire after 14 days. If your activation code has expired, you will need to request another code.
Activation codes are also case sensitive so please check that you are entering your activation code exactly as it appears on your letter. If you are still unable to activate your account, please email
Yes. You can download the
My RCH Portal app for free from the app store (iPhone) or the play store (Android).
Please speak with your RCH clinician if you have questions about the information in your portal account or talk to our Specialist Clinic desk staff or ward clerks if you want to sign up to My RCH Portal. If you are having trouble accessing the portal or experiencing technical difficulties, please email
No. Parents or legal guardians cannot use their child's activation code or login to their child's portal account to view their health information. You must apply separately for a My RCH Portal activation code by completing a
Parent/legal guardian request for proxy access form.
To cancel ('deactivate') your My RCH Portal account, please complete and return the relevant form below:
You will receive notification via My RCH Portal at three months, and again at two weeks, prior to your child's 16th birthday, that your access to your child's My RCH Portal will expire on their 16th birthday. You will need written consent from your child to continue access to My RCH Portal. This can be done on the Parent/legal guardian request for proxy access form. The RCH will accept forms no earlier than three months prior to your child's 16th birthday.
The information in My RCH Portal comes directly from you or your child's RCH medical record. This information is added and updated by the clinicians you see at RCH.
Speak with your doctor at your next hospital visit or update information about your health issues, medication or allergies in My RCH Portal. Your doctor will discuss these updates with you at your next hospital visit.
No. Your full medical history is not be available through the portal but more information will appear over time.
Send your updated contact details to us through the 'Contact us' page in the portal.
You can cancel an appointment and request a new appointment or a change to an existing appointment through My RCH Portal but you cannot schedule appointments directly with RCH clinicians at this time.
You can only request appointments up to four months in advance. If you need an urgent appointment, please call the RCH instead of sending a message through the portal. If you cancel an appointment through the portal, it is immediately removed from our schedules and no longer available to you.
You can only request appointments with doctors you've seen in the past six months.
Test results are not instantly available through the portal. You will usually be able to see test results within eight days of the final result. This eight-day timeframe allows our clinicians to review a test result, add a note or contact you in person before the result is released to the portal.
Unfortunately, you can only see test results dating back to April 30, 2016 when My RCH Portal 'went live'. Historical results - from tests carried out before April 30, 2016 - are not available through the portal but can be requested through the RCH's
Freedom of Information process.
Some test results are not automatically released to My RCH Portal, including some diagnostic test results, ECHOs, ECGs, EKGs, and radiology images. Your clinician will give you these results at your next RCH visit.
Talk with your RCH clinician. The 'normal' range for a test can help you interpret a test result but it is not alway relevant. For example, the normal range may not apply to children with certain conditions. Your doctor will discuss your results with you, over the phone or at your next hospital visit, and advise what action you should take based on those results
Only medications prescribed or documented on the RCH medical record by your RCH clinician will appear in My RCH Portal. Discontinued medications will not appear on the portal.
Not at this time. This is something that may be piloted at a later date.
To provide feedback about My RCH Portal or your RCH experience, please contact the
RCH consumer liaison team.
http://myrchportal.rch.org.au and click on 'Sign up now'. Follow the instructions to enter your activation code and complete the sign up process.
The RCH uses the latest in secure technology to protect you or your child's health information. No personal data is stored on your browser, phone or tablet.
Your username and password is unique. To help protect you or your child's personal health information always log out of the portal at the end of your session. The portal will automatically log out if your keyboard or keypad is inactive for 15 minutes.
You can reset your username and password on the
My RCH Portal login page or email
email@example.com if you need help.
Check your junk/spam email settings and add rch.org.au to your list of trusted websites. Email
firstname.lastname@example.org if you are still experiencing problems.
Remember, do not click links from untrustworthy sources. The RCH will no longer send you links to My RCH Portal in these messages.
The RCH will never send you emails asking for passwords or login details.
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