Hospitals can be a bit daunting at
times and we do our best to provide a welcoming environment. Below are some of
the areas and processes you will encounter on your visit to The Royal
Children’s Hospital Emergency Department.
On presentation to emergency the
child and their carer are first seen by our clerical staff who will check them
in and ask a series of screening questions before being directed to wait for a
A triage nurse has advanced
training to determine the urgency of the child’s problem and how quickly they
need to be seen by an emergency clinician. The nurse will conduct an initial
assessment of the child and discuss the presenting problem and concerns. This
assessment may involve taking the child's temperature, weighing them and
administering simple analgesia.
All patients are triaged the same way, regardless if they arrive via ambulance or walk in the front door.
Depending on how sick or injured
the child is, they may receive immediate treatment or need to wait a number of
hours; the most seriously ill and critically injured children will always be
After the triage nurse, a clerical
staff member will then take Medicare and demographic details from the carer.
These details ensure the correct patient identification processes are followed
and assist with arranging any ongoing care. The family will then be directed to
the relevant waiting or treatment area.
The Emergency Department can
become very busy which can result in lengthy wait times. If a child is acutely
unwell or injured they will be seen as a priority, children with less urgent
healthcare needs will be asked to wait in one of the designated waiting areas.
There are various waiting areas
within the ED, it is important that you follow the directions given to ensure
we can find you when it is your child’s turn to be seen by one of the staff in
a consulting area.
A waiting room team may assist in
organising the child’s treatment whilst they are waiting to be seen; this ED
team member can organise any necessary medication or x-rays that may be
required. This is to assist in streamlining the child’s care plan and
minimising the amount of time they need to spend in the department. The patient
will then be called and directed to a consulting area to be seen by one of the
Emergency Department staff.
The waiting room can get very busy
at times, below are some tips to keep it enjoyable for everyone:
- If using a phone or tablet for entertainment,
please keep the volume to a minimum as to not disturb other patients.
- Under no circumstances is filming or
photographing patients or staff allowed at any time.
- Safety is our priority, please ensure children
are not climbing on furniture or running in the waiting areas.
- Please keep your belongings on you at all times
and refrain from leaving them on chairs to ensure there is enough seating for
all patients and carers.
If you feel your child is
deteriorating or getting sicker whilst waiting to be seen, please let the
waiting room nurse or clerical desk know.
Code of Behaviour
We aim to make The RCH a safe, professional and friendly
environment, so please respect the rights of all those around you. Patients,
relatives and staff all want to be safe in the ED. We have zero tolerance of
aggressive or threatening behaviour. Anyone who is violent, abusive or
disrespectful will be asked to leave by staff, security or police.