Stay informed with the latest updates on coronavirus (COVID-19). Find out more >>

Intake model

  • We apply a stepped approach to developmental intake, tailored to the family and child’s needs. Families and children progress through the steps of the intake model as required.  

    Step 1: Determining the best place of care

    The Developmental Intake team will review the information provided by the referrer and take into consideration several factors that help determine if the child’s care is best provided by the RCH or a service closer to home.  If there is a more appropriate service closer to home, the referrer and family will be notified via a letter with a recommendation for a more appropriate service.

    Step 2: Gather information to determine the best pathway

    In some instances, more information is required to make an accurate decision.  If this is the case the Developmental Intake team will seek further information about the child from parents/carers and other health providers and educators. 

    This may involve a 30-45minute phone call from one of the Developmental Intake team members and/or gathering previously completed allied health or medical assessments and/or completing questionnaires. 

    Once the team have gathered enough information a decision can be made; either connecting with care in the community or an appointment at the RCH. The family will be informed of the decision via a letter. 

    Step 3: Seek specialist advice (developmental case conference)

    In some instances, the Developmental Intake team will require specialist advice regarding a specific referral that will assist identify the unique needs or the best pathway for the child and family. A multi-departmental weekly case conference will be established to provide this advice.  Families will be notified of the outcome via a letter.

     Step 4: Intake appointment

    In some cases, the Developmental Intake team may ask the family to attend the RCH for a face to face appointment. This appointment is a one-off appointment and is part of the triage process. The team will gather further information at this appointment to inform the decision. 

    Once the appointment is complete, the team will have a comprehensive picture of the child’s needs and therefore the best pathway for the child and their family, whether it be through the RCH or through a community provider.

    Families will receive a written summary of the appointment with the agreed pathway for the child.