Referral procedure

  • Any health care practitioner or allied health care practitioner can refer patients. Please view Eligability Criteria prior to making a refferal.

    A referral letter that documents the presence of an eligible medical or dental condition is required.

    Patients undergo an initial assessment to determine the level of care they are eligible to receive, as well as periodic reassessment to determine eligibility for continued management.

    Acceptance of an individual as a patient for one level of treatment does not mean the department will accept the patient for all ongoing management.  It is possible that a child may be eligible for certain aspects of care (such as fillings or extractions) but not for other aspects of care (such as orthodontic treatment).

    The Orthodontic service provides treatment to those children with the following conditions:

    • craniofacial conditions
    • clefts of lip and/or palate
    • multiple missing teeth
    • compromised or prohibited access to orthodontic care elsewhere by virtue of their medical or other condition

    The final decision regarding eligibility for orthodontic treatment is at the discretion of the Director of the Department.

    New Patients

    A written referral is required, including a summary of the child's medical condition and the reason for the referral. These referrals can be sent via post, faxed or emailed. They should be addressed to:

    Director, Department of Dentistry
    Royal Children's Hospital
    Flemington Road

    Fax: (03) 9345 5034



    Exclusion Criteria


    • Send blue consultation slip to the Department of Dentistry, 3rd Floor, Main Building.
    • Phone receptionist (ext 5344) or page registrar (pager 5344) to facilitate prompt care.

    Please note that  it is often preferable to examine patient in the dental surgery rather than on the ward.

    Urgent/Emergency Referrals

    • During Office Hours Emergencies
    Monday to Friday 8:30 am to 5:00 pm 

    Department of Dentistry

    Dental registrar

    Telephone: 03  9345 5344
    Extension:  5344

    Page:        5344

    • After Hours Emergencies

    Main Hospital Switchboard

     Telephone:  03  9345 5522
    (ask to page dentist on call)


    Cost of treatment

    The RCH is funded in a similar manner to other public dental services in Victoria which means there is often a co-payment fee for each course of treatment.

    For non-healthcare card holders older than 11 years of age there are fees for each item of treatment, as determined by Dental Health Services Victoria.

    Children registered on the Medicare Cleft Lip and Cleft Palate Scheme are covered for specialist dental treatments (including braces, dentures and maxillofacial surgery only) associated with their cleft condition.  Routine dental care such as fillings, cleaning and fissure sealants are not covered by this scheme.

    Please contact our Department receptionist for further information (03) 9345 5344

    Exclusion Criteria

    The following individuals are not eligible for treatment at RCH and should be referred to the specialist public dental service at The Royal Dental Hospital of Melbourne.   Referrals which fall under the categories listed below are unable to be accepted for treatment at RCH Dentistry.

    • Any new referral for an individual over 16 years of age.
    • Children with anxiety and difficult behaviour.
    • Routine Orthodontic treatment is not available through the Department of  Dentistry. Specific criteria exist. 

    For alternative Dental Services please visit  Alternative Dental Services

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