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Anaphylaxis Support Advisory Line

  • Who is able to access this service?

    The Royal Children's Hospital has been contracted by the Department of Education and Training (DET) to provide an Anaphylaxis Advice & Support Line to DET central and regional staff, school principals and school representatives, school staff, children's services staff, and parents/carers requiring advice and support on Ministerial Order 706 and associated guidelines.

    The service is available between the hours of 8.30 am to 5.00 pm, Monday to Friday (except public holidays).

    Who do I Contact?

    Our community education and training coordinators, Carol Whitehead and Kathryn Rigopoulos work in the Allergy and Immunology Department at The Royal Children's Hospital providing advice and support on implementing the anaphylaxis legislation. The Allergy and Immunology Department also delivers train the trainer in first aid management of anaphylaxis, accredited training in 22578VIC Course in First Aid Management (not currently on offer) of Anaphylaxis and education sessions for families. The Royal Children's Hospital has been supporting children, families/carers, schools and children's services in anaphylaxis management for many years.

    Contact details:

    1300 725 911 or 9345 4235 or email

    What support is offered?

    • Provide support on anaphylaxis policy development for ALL schools in line with Ministerial order 706 as outlined on DET website
    • Provide information on anaphylaxis training requirements
    • Provide relevant information to support schools and children's services in implementing their guidelines
    • Provide advice to families of children diagnosed at risk of anaphylaxis attending school or children's services
    • Family education sessions for parents/carers and adolescents on anaphylaxis management and the correct use of an adrenaline injector device/s (EpiPen®/AnaPen®)
    • Provide information on current challenges relating to training, adrenaline injector device/s supply as may arise.
    • Refer to peak bodies as appropriate, including Australasian Society of Clinical Immunology & Allergy (ASCIA) Asthma Australia, Allergy & Anaphylaxis Australia & Department of Education & Training (DET)

    How can this service assist schools, children's services, training organisations and DET?

    If you are currently looking at developing anaphylaxis policies, or in the process of reviewing your policy, RCH can provide advice and support relating to:

    • Assist schools and early childhood services to develop risk assessments
    • Supporting staff with anaphylaxis training requirements, including the competent use of an adrenaline autoinjector (EpiPen®/AnPen®)
    • Assist with developing emergency procedures
    • Provide advice on EpiPen®/AnaPen® storage
    • Provide advice on prevention strategies for children with allergies
    • Provide advice on risk assessment for excursions, incursions and camps
    • Assist in developing individual management plans for each child at risk of allergic reaction or anaphylaxis
    • Assist with developing communication strategies to raise the awareness of allergic reaction including anaphylaxis
    • Support to training providers on content and delivery