In this section
Just like the patient and family coming into RCH to attend their appointment, the patient and family (and sometimes local healthcare provider) will come into the RCH Video Call Waiting Area to attend their telehealth appointment. And just like in a face-to-face encounter, the patient will need to be Checked-In either on QFlow or EMR.
For more information regarding navigating the RCH Waiting Area, click
E-mail Rch.Telehealth@rch.org.au or call the Telehealth Coordinator on ext 54645.
1. Open Google Chrome
2. Go to vcc.healthdirect.org.au
3. Enter your RCH e-mail address
4. Click the Forgot your Password? Reset it now link
If you are down in Specialist Clinics, ask the Desk Clerks or Desk Co-ordinators for a web-cam.
Alternatively, contact the Telehealth Co-ordinator on ext 54645 if you would like to borrow a web-cam. Please note that the web-cam may require installation on your PC, so please allow 10-15 minutes for installation (to be done remotely by IT Helpdesk ext 56277).
Remember you can also use a smartphone or tablet to make telehealth video calls.
During your video call, press the Refresh button to reset the connection.
Refer to the
Video Call Troubleshooting guide.
If you continue experiencing issues, cancel the video call appointment and call the family over the phone. Report this issue to Rch.Telehealth@rch.org.au.
For RCH Clinicians/Medical Staff
For RCH Administrative Staff
You can send them the following guides that will assist accessing the telehealth video-call platform. You can also ask them to call the RCH Telehealth Coordinator on 9345 4645.
How to Call Access Telehealth Video Calls (Outside Callers)
Hardware and Software Requirements
There is plenty of potential for telehealth video call. You can utilise the video calling platform for a number of situations, not limited to clinician-to-patient. If you would like discuss how telehealth video call can help your team, contact the RCH Telehealth Coordinator on ext 54645.
The Healthdirect Video Call platform can also host permanent
Meeting Rooms. Meeting Rooms can support up to six sites, depending on the internet bandwidth and devices being used at each site. Having your own Meeting Room is an ideal way to regularly communicate with colleagues. To learn more about Meeting Rooms or if you would like to set one up for your department, contact the Telehealth Coordinator ext 54645.
For RCH Staff - Accessing Telehealth Video Call Platform
For Families & Patients - Attending a Telehealth Video Call Appointment
Hardware & Software Requirements
Medicare Billing Schedule Consultation Items
ASGC Remoteness Area (RA2-RA5 Eligibility)
Telehealth Victoria Community of Practice
For RCH Staff - How to Enter A Meeting Room
The best way to keep informed on RCH telehealth updates