Referrals

  • The Social Work Department services are available to any child or family who is a patient of The Royal Children's Hospital.

    Hours

    The Department is open 8.30 am to 5.00 pm, Monday to Friday. 

    A Social Work service is provided in the Emergency Department from 8 am to midnight on weekdays and from 10:30 am to midnight on weekends.

    An after-hours, on-call social work service is available for families experiencing acute trauma or crisis.

    How long before social workers can see people referred?

    The Social Work Department aims to be responsive and provide timely service.

    Who can make referrals?

    Referrals can be made by patients, their families, RCH staff or community based professionals.

    How can referrals be made?

    Referrals can be made:

    By phoning the Social Work Department on 9345 6111. Helpful information to provide includes,

    • Patient name
    • Hospital UR number
    • Medical team the child is treated under
    • Current medical issues and prognosis 
    • Reason for referral and urgency

    Referrals can also made via EMR order. Please include as much information as possible. EMR orders with insufficient information or no referral reason will be rejected.

    By phoning the Switchboard on 9345 5522 for the Emergency Department Social Worker.

    The after-hours on-call service can be reached by RCH staff through Switchboard, on 9345 5522.