IT Training
The Information Technology (IT) team offer training in IT systems for RCH staff members. This training is available through online reference material or training workshops. Please visit the ICT Training intranet page for more information.
Clinical Lookup and Results Acknowledgment (CLARA) is a web-based software application, allowing staff to view and acknowledge patient pathology and imaging results.
Clinicians can view :
- Patient demographic, admission, emergency department, and outpatient appointment details.
- Test results for pathology as well as ultrasound and radiology text reports.
- Retrospective patient information is available from the following dates:
- Demographics 1960
- Admissions/Discharges, Pathology and Imaging July 1997
- Outpatients July 1999
- Waiting Lists future only
Medical staff can acknowledge that a test result has been seen.
Access to CLARA
Please visit the Information Technology forms page for system access forms.
Controlled Access: Employees of RCH can request to control who has access to their information. The electronic information on the clinical viewer will be secured to prevent access by users other than those specifically authorised by the staff member. When the staff members attends as a patient for care, access will be granted to a selected group of users.
When the staff member ceases to be employed by RCH, the record will have controlled access removed unless otherwise arranged.
Note: When searching for Controlled Records, the search function will display no record found. Searching to obtain a UR number will need to be through the IBA patient master index (PMI) system to obtain the UR number.
HIS staff will only retrieve these records for patient care. The record will be made available to clinicians if the patient attends for care.
Troubleshooting
Can't find CLARA Double click on the Internet Explorer icon on your desktop. Click on Quicklinks in the top right corner of the RCH intranet home page. Click on the CLARA Quicklink icon. This will take you to the CLARA log on screen.
Forgotten your log-on name? Contact the IT Service Desk on ext 56277 Monday to Friday 0800 - 1730hrs (outside these hours call ext 56114).
Forgotten you password You will be locked out of CLARA after 3 incorrect attempts. Contact the IT Service Desk on ext 56277 Monday to Friday 0800 - 1730hrs (outside these hours call ext 56114) to reset your password.
Logging off CLARA Remember to use the log-off button, as using the X button in the top right hand corner will bring up a warning message notifying you that you will be locked out if you exit via this method. Always click on the cancel button if you see this message. Remember to log-off when you have finished looking up patient details and results.
Searching by UR number Ensure you are entering a 7 digit UR number. All pre-existing 6 digit numbers should have a leading zero.
Warning Page has Expired This message appears when using the back button. Right mouse click in the white area and click refresh and then on the retry button.
Deleting a discharge summary If you require an electronic discharge summary to be deleted, contact IT Service Desk on ext 56277.
Contact
System Access: IT Service Desk on ext 56277
Password/Login Problems: IT Service Desk on ext 56277 Monday to Friday 0800 - 1730hrs. Outside these hours call ext 56114.
IBA is the patient information system used by RCH. It was implemented in February 2002 and provides access to patient demographics, attendances, future bookings, medical record movements, medical record requesting, accounts and billing information.
Access can be given to hospital staff needing to access patient information.
Access to IBA: Please visit the Information Technology forms page for system access forms.
Contact: IBA Administrator : IT Service Desk ext 56277