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Partnerships

As a great children's hospital, the RCH will have Excellent patient and family-centred care and Strong support of, and engagement with, our communities as stated in the 2007-2010 RCH Vision, Strategic Goals and Philosophy of Care.

The responsibility of the Partnerships stream is a) to facilitate effective Partnerships and linkages with community healthcare providers and consumers and b) ensure provision of care is respectful of, responsive to and guided by the needs and values of patients and families.

See the RCH Vision, Values and Philosophy of Care.

Partnerships include:

• Kids Connect (RCH Primary care liaison)
• Kids Health Info (Parent information fact sheets)
• Family Centred Care
• Consumer liasion

Functions

• Leadership and championing - Providing guidance and direction in quality, safety and improvement.
  • Define and implement the Partnerships strategy in keeping with the RCH Vision, Values and Principles of Care.
  • Work with other Quality and Improvement Streams to champion hospital-wide quality and improvement, in particular through collaborating with families, and community health care prividers.
    
    
• Collaborating - Working together with all relevant stakeholders.
  • Facilitate collaboration between the hospital, community healthcare providers (GPs, paediatricians, regional and rural hospitals and others) and consumers to ensure safe, accessible, appropriate healthcare across the healthcare continuum.
  • Enable the participation of consumers, community healthcare providers and their advocates in hospital improvement processes and committees.
  • Work with staff to ensure a timely and appropriate response to consumer complaints and feedback.
    
    
• Facilitating - Making quality, safety and improvement easier for others by providing structures, tools and mechanisms.
  • Facilitate the day-to-day management of consumer feedback directly by staff through the provision of guidelines, processes and support.
  • Facilitate the provision of RCH consumer information that is of a consistently high quality: appropriately written, accessible, up-to-date, evidence based and appropriately RCH branded.
  • Facilitate effective communication and liaison with community healthcare providers through collaborative process improvement, education and awareness.
    
    
• Promoting effectiveness - Ensuring that the organisation is providing evidence based practice - doing the right things in the right way by evaluating and analysing what we do.
  • Provide a centralised point for collection, analysis and reporting of consumer and other stakeholder feedback (for example from complaints, feedback, consumer survey, advisory groups and others).
  • Develop and implement organisation-wide measures for consumer satisfaction and effective partnerships with consumers and community healthcare providers.
    
    
• Sharing the knowledge - Empowering staff and stakeholders through knowledge to enable the integration of quality and safety into everyday business.
  • Consult and provide education and guidance in effective communication and liaison with community healthcare providers and consumers to ensure consistently high quality, safe, family-centered care.

Resources

• RCH Vision, Values and Philosophy of Care 
• Kids Connect Strategic Goals 2007-2010 and Annual Action Plan 
• Kids Health Information fact sheets
• Family Centred Care Strategic Goals and Annual Action Plan (offline)
• Parent Information - information for parents on the RCH
• Royal Children's Hospital Consumer Rights for children, young people and their families
• Department of the Health Services Commissioner 
• The Privacy of Your Personal Information brochure