PIPER
For all Paediatric, Neonatal and Perinatal Emergency Calls
1300 137 650
For health professionals only
PIPER is available 24 hours a day for telephone advice, video consultations and for retrieval of critically ill children, infants and pregnant women in Victoria, Tasmania, and Southern New South Wales.
All emergency calls are recorded for quality and education purposes.
PIPER vision
To provide excellence in retrieval services and clinical care for babies, children and pregnant women.
About PIPER
On 1st September 2011, The Royal Children's Hospital (RCH) took over the governance of the Newborn Emergency Transport Service (NETS) and the Perinatal Emergency Referral Service (PERS) after 35 years at The Royal Women's Hospital. In addition, the RCH continues to coordinate the Paediatric Emergency Transport Service (PETS).
NETS and PERS moved to the new RCH on 7th December 2011 and collocated with the PETS leadership team. This was an important step towards creating a single, state-wide emergency referral and retrieval Service for Victoria's women, newborn babies and children.
A new Director, Ian Patrick was appointed in 2011 to lead and manage the amalgamation of the 3 Services.
The next step in this process was the implementation of a single point of contact for all three Services. Since Monday 16 April 2012, the single point of contact for all PETS, NETS and PERS calls is 1300 137 650.
We have also adopted a name change for the Service which is Paediatric Infant Perinatal Emergency Retrieval (PIPER)
This means that all referral and retrieval calls are now coordinated in one unified centre with immediate access to neonatal, paediatric and perinatal expertise.