Frequently asked questions
If your question is not answered here, contact the library, or Ask a Librarian.
- How do I get journal articles or books that the library doesn't have?
- If you have already checked our journals list or the catalogue and determined that we really don't have the item you want, use our Interlibrary Loan service. Find out more about this service, or make a request.
- My books are overdue; how do I renew them?
- Renew online through the catalogue, or contact the library.
- How do I access databases or online journals off site?
- See Fact Sheet no.13: Remote access.
- Why doesn't my barcode work when I try to use journals and databases off site?
- See our troubleshooting guide for Remote Access.
- How do I order a book or journal for my department to buy?
- See departmental purchase.
- Who can join the library?
- Staff and some students of RCH are eligible to borrow. See library membership.
- How many items can I borrow and for how long?
- See staff borrowing information.
- How do I renew my library card?
- Contact the library.
- How do I get items from the Library Archives?
- See Archives requests.
- What hours are you open?
- See About the library: opening hours.