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Useful resources for children & parents

Health information for parents/care-givers

• Kids health info - Factsheets for parents on health conditions and problems, tests, procedures, medicines and RCH services. (www.rch.org.au/kidsinfo)
• Raising Children Network - Pictures, ideas, factsheets and more - all about raising children.
• Early Childhood Connections - Parenting factsheets, especially for the early years.
• Frequently Asked Questions for Parents new to Outpatients- developed by the Department of Human Services (DHS) to help answer some common questions about outpatient processes. Offers translations in 19 languages.

Kid's health resources

The 'Resources' page links to many other helpful parent information sections of the RCH website. 

Support groups

An A-Z list of community based support groups for children and their families in Victoria: RCH Support Group Directory.

Information about the hospital

Parent information The RCH Parent Information website has general information to help families find their way around the hospital and family related hospital facilities. Email judith.smith@rch.org.au Tel (03) 9345 5676 for hard copies of the booklet Website www.rch.org.au/rchinfo

Getting to the RCH

• The Royal Children's Hospital is on the corner of Flemington Road and Gatehouse Street in Parkville. 
• Melway Map 2A, J5 or Map 43 E3.
• Hospital parking can be difficult and costs around $19 for 4 hours or more. 
• The number 55 and 59 trams stop at the front entrance of the hospital. Public transport timetables can be accessed from the Yarra Trams website.

Getting around the RCH

As the hospital is a huge place, navigation is encouraged via lift colours.  Staff may advise you to take a certain coloured lift to your destination: 

• Front Entry Building - Silver Lifts
• Main Building (to clinics)  - Orange lifts
• Main Building (to wards)  - Blue Lifts
• Northwest Building - Pink lifts
• South East Building - Green Lifts

Print map of hospital layout

There are many maps of the RCH available in PDF for you to download or print. 

• PRINT map of first floor with lift layout. (pdf). 
• Or see list of available maps and select the floor you need from the list.

Aboriginal Family Support Unit

The Aboriginal Family Support Unit is a place where you can come for a yarn, a cuppa or just to sit in the Family Room.  It is a friendly place where all Aboriginal and Torres Strait Islander People are welcome.  Staff of the Aboriginal Family Support Unit are committed to providing any support possible in assisting Aboriginal and Torres Strait Islander families attend outpatient clinics, emergency or families who have a sick child in hospital.

• Email afsu@rch.org.au
• Tel (03) 9345 6111 
• Website Aboriginal Family Support Unit

Consumer liaison

Any families of the RCH can contact the RCH Consumer Liaison Officer if they have any concerns or need some assistance in any way.

• Email judith.smith@rch.org.au
• Tel (03) 9345 5676
• Feedback form (in Word)

Interpreter services

Interpreters are located near the Front Enquiry Desk on the ground floor. Interpreter services cost nothing but should be booked in advance.

• Email rch.interpreters@rch.org.au
• Tel (03) 9345 2245
• Multi-lingual brochure interpreter services (in pdf).