Download the Interpreter Services brochure, which contains info in 15 different languages (PDF 1.5MB)
The Interpreter & NESB Services Department provides the
patients and families of non-English speaking background (NESB)
with interpreting services so that the same quality of
service is afforded to these families as to all other patients and
The Department provides all interpreting services to NESB
patients and families at the Royal Children's Hospital, therefore
non-RCH provided interpreters are not authorised to practice at
RCH, even if they are sent from a Government or other agency.
The Interpreter & NESB Service provides induction for new
staff, such as nurses, doctors, and allied health professionals.
These inductions cover how to work effectively with interpreters
and the procedures to be followed for working with and booking
interpreters at The Royal Children's Hospital. Cross-cultural
issues that may arise are also addressed. Field placement,
including on-site training and supervision, is offered for both
local and international interpreting students.
Between the hours of:
All enquires and requests for an interpreter should be directed
to the interpreter service, extension 5026 or 5998.
Outside of the above mentioned hours all requests should go to
the Switchboard. Switchboard staff will make arrangements if an
interpreter is required on the phone. If an interpreter is required
to attend in person, they will contact the Director, Najat Maroki,
who will be responsible for authorising the service and making the
All interpreters attending the hospital must wear an
identification badge. In the cases where a badge is not being worn,
they should be asked to produce it or to page the Director of
Interpreting to identify them. This practice is very important to
control the comings and goings of outsiders, in regards to
confidentiality and security.
In This Section
Telephone +61 3 9345 5522
50 Flemington Road Parkville
Victoria 3052 Australia