Anaphylaxis Support Advisory Line

  • Who is able to access this service?

    The Royal Children's Hospital has been contracted by the Department of Education and Training (DET) to provide an Anaphylaxis Advice & Support Line to DET central and regional staff, school principals and school representatives, school staff, children's services staff, and parents wanting support.

    The service is available between the hours of 8.30 am to 5.00 pm, Monday to Friday.

    Who do I Contact?

    Our community education and training coordinator, Carol Whitehead works in the Allergy and Immunology Department at the Children's Hospital providing advice and support on implementing the anaphylaxis legislation. The Allergy and Immunology Department also delivers train the trainer in first aid management of anaphylaxis, accredited training in 22300VIC Course in first aid management of anaphylaxis and information sessions for families. The Royal Children's Hospital has been supporting children, families/carers, schools and children's services in anaphylaxis management for many years.

    Contact details:

    1300 725 911 or 93454235 or email carol.whitehead@rch.org.au

    What support is offered?

    • Provide support on anaphylaxis policy development for ALL schools in line with Ministerial order 706 as outlined on  DET website
    • Provide information on anaphylaxis training requirements
    • Provide relevant information to support schools and children's services in implementing their guidelines
    • Provide advice to families of children diagnosed at risk of anaphylaxis attending school or children's services
    • Family education sessions for parents/carers and adolescents on anaphylaxis management and the correct use of an adrenaline autoinjector (EpiPen®)

    How can this service assist schools, children's services, training organisations and DET?

    If you are currently looking at developing anaphylaxis policies, or in the process of reviewing your policy, RCH can provide advice and support relating to:

    • Assist schools and early childhood services to develop risk assessments
    • Identifying staff that need to be trained in anaphylaxis and the competent use of an adrenaline autoinjector (EpiPen®)
    • Assist with developing emergency procedures
    • Provide advice on EpiPen® storage
    • Provide advice on prevention strategies for children with allergies
    • Provide advice on risk assessment for excursions, incursions and camps
    • Assist in developing individual management plans for each child at risk of anaphylaxis
    • Assist with developing communication strategies to raise the awareness of anaphylaxis
    • Support to training providers on content and delivery