Anaphylaxis Support Advisory Line

  • Who is able to access this service?

    The Royal Children's Hospital has been contracted by the Department of Education and Training (DET) to provide an Anaphylaxis Advice & Support Line to DET central and regional staff, school principals and school representatives, school staff, children's services staff, and parents wanting support.

    The service is available between the hours of 8.30 am to 5.00pm, Monday to Friday.

    Who do I Contact?

    Carol Whitehead works in the Allergy and Immunology Department at the Children's Hospital.  She can provide advice and support on implementing the anaphylaxis legislation.  The Allergy Department also delivers Train the Trainer in First Aid Management of Anaphylaxis, accredited training in 22300VIC Course in First Aid Management of Anaphylaxis and Information Sessions for families. The Royal Children's Hospital has been supporting schools and children's services for many years.

    Contact details:

    1300 725 911 or 93454235 or email

    What support is offered?

    • Provide anaphylaxis policy implementation and health advice on issues related to DET Anaphylaxis Policy
    • Provide information on training that is funded by the DET
    • Provide relevant information to support schools and children's services in implementing the guidelines
    • Provide advice to families of children diagnosed at risk of anaphylaxis attending school or children's services with information regarding anaphylaxis policy.

    How can this service assist schools, children's services, training organisations and DET?

    If you are currently looking at developing anaphylaxis policies, or in the process of reviewing your policy, RCH can provide advice and support relating to:

    • Assist schools and early childhood services to develop risk assessments
    • Identifying staff that need to be trained in anaphylaxis management
    • Developing emergency procedures
    • Provide advice on EpiPen® / Anapen® storage
    • Provide advice on prevention strategies for children with allergies
    • Provide advice on excursions, incursions and camps
    • Assistance in developing individual management plans for each child at risk of anaphylaxis
    • Developing communication strategies to raise the awareness of anaphylaxis
    • Support to training providers on content and delivery